Customer just says hi, no issue stated: - Hi, this is Ann from T-Mobile, how may I help you? Customer with a Problem: - Hi, this is Ann from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Customer with a basic Inquiry: - Hi, this is Ann from T-Mobile, I’m happy to help take care of XXXX for you. (move forward statement) ------------------------- CLOSING Closing Customer Issue resolved: - Thank you in giving us a chance to get this taken cared for you as T-Mobile will always be happy to know that our customers able to enjoy our services. ------------------------- Closing additional assistance: I just want to make sure I don't miss a thing! Aside from this, would there be anything else that I can help with? Just wanted to make sure that everything is covered. ------------------------- Just a recap, - We are part of T-Mobile and I hope that whenever you think about T-Mobile, you will always think about your conversation with us. - Awesome! So happy we were able to help. Have a great rest of your day!