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💻 How are Fans Accessing Ticketmaster to Buy and Manage Tickets?
LAPTOP OR PC - Entering the Ticketmaster website URL in the Desktop Browser on their PC/Laptop PHONE - Entering the Ticketmaster website URL in the Mobile Browser (Mobile Web) on their mobile device/tablet The Ticketmaster App
❔Why Fans Contact Us
Fans may encounter a variety of technical issues on both the Ticketmaster website and app. Expand each item below to learn more about the most common problems and where they typically occur.
Oops! Penguin Error This error usually appears on the desktop browser version of Ticketmaster. Fans might see a message or image indicating an 'Oops! Penguin Error' when a page fails to load or after signing in, sometimes accompanied by a spinning wheel.
😤This issue often prevents fans from accessing their accounts or event pages, causing frustration and confusion during high-demand times.
Page Won’t Load A page that won’t load error can happen on both desktop and mobile web. Fans may encounter a blank page, a spinning wheel, or a message indicating the site is unavailable.
😤 This problem can disrupt the ticket-buying process and is may be common during peak traffic or when there are connectivity issues.
White Screen A white screen is a complaint received from fans using the the mobile web or Ticketmaster app. After logging in or attempting to access a feature, the screen may go completely blank.
😤 This issue can make it impossible for fans to navigate or complete their intended actions, leading to repeated attempts or app restarts.
App Crashes App crashes would typically occur on the Ticketmaster mobile app. The app may close unexpectedly or freeze, requiring the fan to restart it.
😤 These crashes are disruptive and may require additional troubleshooting steps or support, especially if they happen repeatedly.
More Errors This is not an exhaustive list of scenarios, but the most common. Information on all website issues and how to support the fan can be found by searching for Apollo articles that address specific Troubleshooting Issues.
Purchase Error
Payment Error
Fraud Error
IP Address Error
Fans can also access the FAQ section of the website and search for key terms such as Error Message to locate helpful articles.