SPIELS*** · Offline Notepad

buy time

I am now carefully reviewing your account. Please allow me more minutes on this one. Thank you so much! Thank you for letting me know about this, . I appreciate your time and effort on this one. You have nothing to worry about, I am now looking into your account.

For irate cx and you are able to turn around the conversation:

"You're very much welcome. Thank you so much for your utmost understanding and for putting your trust in me to handle this for you." "It's my pleasure to help you out today. I should be the one who should thank you for your kind understanding, patience, and for being so nice to me"

instead of using " Hi/Hello, are we still connected?"

**Hi there, . I just want to make sure that you were able to receive the last message I sent? I am still here" to help you."

Payment arrangement related/own the no spiels:

" It looks like when you set up that Payment Arrangement (PA), that locked our ability to make any edits or changes. Keeping the current dates you set the PA for will prevent your service from being interrupted, and your account from accruing any restore fees."

SSO:

I can totally help you setting up a new one but Imma save you a $10 processing fee by using these steps:

Open the app and tap BILL.
Tap Set up a Payment Arrangement. This will only appear if there is a balance due.
Tap Continue and view the Amount.

The amount due will default to the minimum payment necessary to be eligible for a payment arrangement. To change the payment dates, tap the date you wish to change. 4.Tap Payment Method. Previously stored payment method will show, if available.

Follow on screen prompt

****I apologize for the news of your account being suspended.

I found that your account was suspended due to the unsettled scheduled payment arrangement on the agreed installment date. It is important to remember that this was part of the agreement when the payment arrangement was set up. Upon reviewing your account, it appears that some payment arrangements from the past were missed, resulting in suspensions.

If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions.

script for previous promised that account won't get suspended "I definitely understand that you were told by one of my colleague that the services will be (restored, not suspended) after missing the schedule payment date.

I would like to set things straight in this conversation that once the payment arrangement is created we can no longer make any changes in it, hence, missing the agreed installment date may result to a suspension of the account for failing to honor the agreement "I understand the current situation customer. If I can only restore your account, I would have done it in a heartbeat.

If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions. (offer once the account is current, may need to set up a follow up)"

''Please use the spiel''

If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions. How's that sound?

But no worries, we have a Great news for you! Although we are unable to modify your current payment arrangement, we can wait until it expires. Once the existing arrangement expires, you can establish a new payment plan to receive a further extension.

While I still have you here, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day better?

Thank you for reaching out to us about the situation and I understand that you need more time with your promise to pay for this arrangement as you had planned. The Account's active status is system generated activity and you still have time to pay your balance. Provided that your current arrangement is active, your service will continue to work.

EXTENSION: 306259 AGENT: 803216 SERVER: 170.65.64.30

Just a quick run down of what we have accomplished today, we were able to;

-Check and review your account and the international services included to your plan -We verify that you have service in london and irelend -We provide you a steps on how to enable data roaming -We're able to discuss about hotspot

Customer Price$1,099.99 Total Monthly Payments:$750.00 Down Payment

1099

SAMPLE SPIELS: Apply to where it's applicable

If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions. How's that sound?

Great news! Although we are unable to modify your current payment arrangement, we can wait until it expires. Once the existing arrangement expires, you can establish a new payment plan to receive a further extension.

I definitely understand that you were told by one of my colleague that the services will be (restored, not suspended) after missing the schedule payment date.

I understand the current situation customer. If I can only restore your account, I would have done it in a heartbeat.

Everyone do not use this "It seems that you left the chat. No worries, let us know if you have any questions or concerns you'd like us to help you with once you are available." If the customer went unresponsive, okay na ang isang "are we still connected" let the chat closed by LE

ARRANGEMEN

Perform Visual audit, head to payment arrangement history. Review how many Failed PA the customer has Review how many restore the customer has Once your visual audit is done, provide the message to your customer.

Sample: Customer, I can see here that you have multiple unsuccessful payment arrangement on the account. We also restored your account for X number of times now to help you catch up with your billing. As much as I would love to restore the service, I am afraid we can no longer restore the account unless the minimum past due balance is settled.

However, there are things that you can do to manage your monthly bill such as removing features that is not essential for your account or changing your billing due date. We can proceed with this once the account is current. How's that sound?

SAMPLE SPIELS: Apply to where it's applicable

-I would like to set things straight in this conversation that once the payment arrangement is created we can no longer make any changes in it, hence, missing the agreed installment date may result to a suspension of the account for failing to honor the agreement. I understand the current situation customer.

-If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions. How's that sound?

But no worries, We have a Great news for you! Although we are unable to modify your current payment arrangement, we can wait until it expires. Once the existing arrangement expires, you can establish a new payment plan to receive a further extension.

-There might be a possibility that your phone will be turn off after we missed to pay the arrangement that was schedule, but the good thing here is that you can have your services restored right away as long as you set up a new payment arrangement after the current one already expire

-I definitely understand that you were told by one of my colleague that the services will be (restored, not suspended) after missing the schedule payment date.

-I would like to set things straight in this conversation that once the payment arrangement is created we can no longer make any changes in it, hence, missing the agreed installment date may result to a suspsension of the account for failing to honor the agreement.

-I understand the current situation customer. If I can only restore your account, I would have done it in a heartbeat.

-If you would like, I can assist you in changing your due date to a more convenient time for you to help you better manage your bills and prevent future suspensions. (offer once the account is current, may need to set up a follow up) 9:00

claro Altice Viva

All you have to do is To enable your data roaming while in Jamaica by dialing , dial #RON# on your device. To disable, dial #ROF#

And make sure you are connected to our third party roaming partners like ; claro Altice Viva

534-901-0680 Cheyanne Staples | 08:23pm 534-901-0679 cancellation / 990277188/ close date

cancellation request expect for the lines Which is

(305) 326-2403 786-608-9672/ 889020460/ close date

as we carefully review and check your account, we can see here that you have Unlimited data up to 5GB high speed data On Us, then up to 256Kbps and also you have unlimited texting in Dominican Republic and the good thing here is that, you don't have to change or upgrade your plan! Merryrose | 08:14pm All you have to do is To enable your data roaming while in Jamaica by dialing , dial #RON# on your device. To disable, dial #ROF#

And make sure you are connected to our third party roaming partners like ; claro Altice Viva

How's that sounds to you?

Subscriber Plan Charges (956) 643-6940 (956) 706-7926 Data with paired DIGITS PLUS $20.00 (956) 923-1829 Magenta Tablet $65.00 Account Go5G Plus

$160.00

phone plan = $185.00 Equipment

What: otc Why: was told by the prev rep that adding a line will be free. yet cx get charge for $35.00 disputig the line charge as he was told that it's only for free Adj Amount: $35.00 Math:35.00 Billing Cycle:current Approved By:rayp

Hi there, . I just want to make sure that you were able to receive the last message I sent? I am still here to help you

-150GB Internet Lite plan TE - $75 w/ AutoPay ($80 Regular) -200GB Internet Lite plan TE - $100 w/ AutoPay ($105 Regular) -300 300GB Internet Lite plan TE - $150 w/ AutoPay ($155 Regular)

Thank you for patiently waiting, here's the steps in getting your account number;

-Log in to My T-Mobile with your T-Mobile ID and password. -Click on Account in the upper-left corner. Your account number is displayed at the top right of the Account screen

here's for the transfer pin;

Download and log in to the T-Mobile app -Select Account or More. -Select Profile Settings. -Select Line Settings. -Select Request a transfer PIN. -you will be directed to verify your identity

select a phone number to receive a text OTP -Select Continue -you will need to enter 6-digit OTP -Select Continue -Select Get a transfer PIN