Payment arrangement setup
Directions for setting up a payment arrangement via T-Mobile.com, the app, or Account Hub

 

Important: Never log into Grand Central to secure the PA for the customer. Suspended customers can self-serve from their devices using the T-Mobile app or My T-Mobile. Service restrictions allow access to both the app and the website.

Simulators:

Payment arrangement iOS 
Payment arrangement Android 
  T-Mobile app
 
                 Open the app and tap BILL.
Tap Set up a Payment Arrangement. This will only appear if there is a balance due.
If the account has a past due balance more than 30 days, a 1-time payment is required to bring the past due balance to 30 days or less before you can set up an arrangement for the remaining amount owed.
Continue to Step 3.
View the Set Payment Arrangement schedule presented.
The amount due will default to the minimum payment necessary to be eligible for a payment arrangement
To change the payment dates and installments, tap Edit.
Tap Update to confirm changes.
Tap Payment Method. Previously stored payment method will show, if available.
If the payment method needs updating, tap Edit.
Select an existing stored payment method, add a new bank or card
Tap Payment Method
Tap Continue
Read the Terms & Conditions and tap Agree & Submit.
Review the confirmation screen with the PA details, discount removal and AutoPay un-enrollment information, if applicable.
  My T-Mobile
 
                    Go to My T-Mobile  and log in your account.
Click Set up a Payment Arrangement.
If your account has a past due balance more than 30 days, a 1-time payment is required to bring the past due balance to 30 days or less before you can set up an arrangement for the remaining amount owed. Complete the required fields to process your 1-time payment.
Continue to Step 3 if your account has a past due balance 30 days or fewer.
View the Set up a payment arrangement schedule presented.
The amount due will default to the minimum payment necessary to be eligible for a payment arrangement.
To change the payment dates and number of installments, click Edit.
Click Update to confirm changes.
Review Payment Method. Previously stored payment method will show if available.
If the payment method needs updating, click Edit.
Select an existing stored payment method, add a new bank or card.
Click Select payment method.  
Review the confirmation screen and select Set up a payment arrangement.
Read the Terms & Conditions and click Agree and submit.
Review the confirmation screen with arrangement details, discount removal, and AutoPay un-enrollment information, if applicable.
  Set up PA in Account Hub
 
Follow steps listed in Set up payment arrangement in Account Hub Billing.