Thank you so much for patiently waiting. I just want to let you know after completing all the checks on your line all the way to associated equipment, we haven't detected any issues which a good thing. However, we were able to confirm that the wireless channel of your Wi-Fi network is currently congested which is the main reason why you were experiencing intermittent connection. No worries, to sort this out I will change the wireless channel of your Wi-Fi network to its best recommended channel with no congestions.

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Thank you for patiently waiting, I have successfully changed your Wi-Fi channel of your Wi-Fi network to its best recommended channel with no congestion. Good thing I was able to confirm a sudden improvement of stability and speed of your connection. To confirm this on your end, please reboot your router and that will help the connected devices adapt the new channel of your network