I understand where the confusion is coming from, Susan. I have thoroughly checked here on your account. What happened was on September 22, you have requested to change your bill cycle. Please be advised that changing the bill cycle of your account will incur pro-rated charges. So when your new cycle generated, your old bill cycle had generated bill amounting to $125.50 which piled up to the new bill cycle that generated a new charges for the total of $229.64. that's why you're seeing an amount of $355.14 on your bill right now.

No worries, rest assured that moving forward you will be getting your estimated normal bill of $266.39 on your future bill.