Communication and resolution was easy. 33930e9d-68bd-4f30-9292-426ec9c331f8 ELIZABETH ---- INTERNATIONAL DATA PASS N/A, 10 Oct. 2024 , 03:42am Welcome Elizabeth ! [Sent] Elizabeth Duarte, 10 Oct. 2024 , 03:42am I have a question about the international add on T-Mobile, 10 Oct. 2024 , 03:42am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read] T-Mobile, 10 Oct. 2024 , 03:42am One moment [Read] T-Mobile, 10 Oct. 2024 , 03:42am Thanks! A live representative will be with you shortly. [Read] Marjorie, 10 Oct. 2024 , 03:43am Hello Elizabeth! This is Marj from T-Mobile, I'm happy to help take care of answering your international add on question! [Read] Marjorie, 10 Oct. 2024 , 03:43am May we know what is it, please? [Read] Elizabeth Duarte, 10 Oct. 2024 , 03:44am I am going to add on the 30 day international data. I know it is for calls and texting. What if i search the internet. Will this add on cover internet searching too? Elizabeth Duarte, 10 Oct. 2024 , 03:46am Will it be the same data coverage as what we have currently? Marjorie, 10 Oct. 2024 , 03:48am I appreciate you sharing your question about international data pass add on! To answer your question, first we need to know the country name if it is included with 215+ countries and destinations listed to enjoy our International Roaming while outside the US. [Read] Marjorie, 10 Oct. 2024 , 03:48am May we know the country name, please? [Read] Elizabeth Duarte, 10 Oct. 2024 , 03:48am Ireland Marjorie, 10 Oct. 2024 , 03:50am Thanks for confirming! [Read] Marjorie, 10 Oct. 2024 , 03:51am We appreciate your patience! As per carefully checking here you have an International Roaming feature on your rate plan (Magenta 55+), and you may see below your service coverage while you are in Ireland: Data - Unlimited Text - Unlimited Call - $0.25 per minute All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling and need more high-speed data, you might be interested in adding our International Data Pass. And for our 30 days add on for this: 15GB high-speed data plus unlimited calling 30-day pass $50 [Read] Marjorie, 10 Oct. 2024 , 03:51am Once it is activated with your specific line on the account, we can guarantee that you won't be charged for outgoing and incoming calls, plus extra high-speed data! May we know your thoughts on this, please? [Read] Elizabeth Duarte, 10 Oct. 2024 , 03:54am I like that it is included in my Magenta plan. I probably will do the add on for each line too. Just to be totally covered. Marjorie, 10 Oct. 2024 , 03:57am That's a great plan! Yes, you can definitely add it for all of the lines and they will get separate usages for international data pass add on! [Read] Marjorie, 10 Oct. 2024 , 03:57am If I may ask, when you are planning to travel? [Read] Elizabeth Duarte, 10 Oct. 2024 , 03:58am Perfect! We are leaving October 13-25 Marjorie, 10 Oct. 2024 , 03:59am Oh, a few days from now! Please be advised that once you add it per line, it won't charge you right away, you will see the charge at the end of your bill cycle! We can set this for you here in our end, the effective date is on October 13-25 or you may also use our self-service option before you leave the US! [Read] Marjorie, 10 Oct. 2024 , 03:59am May we know your thoughts on this, please? [Read] Elizabeth Duarte, 10 Oct. 2024 , 04:01am I will set it up on my end. Thank you for your help. Much appreciated. Marjorie, 10 Oct. 2024 , 04:03am You are most welcome; Elizabeth, and it is a pleasure to help you understand your inquiry clearly. You can reach out to us once you have decided or you can also do it there on your end using our self-help options. No worries! Please enjoy the whole trip in Ireland! To recap, we've discussed international data pass add on! For your reference you may check the details here using the helpful links below: • To contact our customer care wherever you are kindly dial: 1-505-998-3793 // For the international landline, the number is [Country exit code]-1-505-998-3793. • To double check the country coverage: [https://www.t-mobile.com/cell-phone-plans/international-roaming-plans](https://www.t-mobile.com/cell-phone-plans/international-roaming-plans) [Read] Marjorie, 10 Oct. 2024 , 04:04am • To add International Data Pass, it will give you unlimited calling to the specific line you will add it, by following the steps attached: [https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass](https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass) • To check your usage, you may use this link: [https://www.t-mobile.com/support/account/check-your-usage](https://www.t-mobile.com/support/account/check-your-usage) This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care! [Read] Elizabeth Duarte, 10 Oct. 2024 , 04:05am You too! And thank you for your excellent customer service. Marjorie, 10 Oct. 2024 , 04:08am You are always welcome! Please stay awesome! Thanks a lot, Elizabeth, and bye for now [Sent]