Escalations

Negative on File escalation

Let move forward in processing a payment using the checking payment. I double check everything, and I could see here that due to recent payment backout the account has a Negative on file blocking reason why you're unable to make a payment using the checking payment.

But nothing to worry, since you have me here. I can definitely assist you in submitting the Negative on File escalation to remove this blocking on the account to help you as well make a payment using the Bank account. By any chance, can you fill out the secure form and provide to me the updated email address?

Now, as we proceed to process a payment via checking, I've verified the details and it appears that a recent payment reversal has resulted in a Negative on File status for your account, which is why a payment through checking is currently not feasible.

However, there's no need for concern as I'm here to assist you. I can guide you through the process of escalating a Negative on File request to remove this block from your account, enabling you to make payments using your bank account. Could you please complete the secure form and provide your updated email address? This will allow us to move forward with resolving this issue.

Thank you for your patience, Kelvin! I'm happy to share that we've successfully completed the account restoration and have also processed the cancellation of the Home Internet service. As we move to process a payment via checking, upon review, it has been identified that a recent payment reversal has led to a Negative on File status for the account, preventing payment through this method.

However, there's no cause for concern as I'm here to support you. I will guide you through the process of escalating a Negative on File request to lift this restriction from your account, thus enabling payment via your bank account. Could you kindly fill out the secure form and share your updated email address with us? This step is crucial for us to proceed with resolving this matter.