Assistance regarding on shipment issues

( The seller is requesting an assistance regarding on shipment issues ) *Resolved

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are requesting an assistance regarding on shipment issues. We sincerely apologize for the frustration and inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution.

I appreciate you selling on Amazon and efforts on trying to complete the order for order ID 111-2787336-3657854. However please know that if you have not shipped the product within the Expected ship date, expect an impact on your Late Shipment Rate.

Furthermore, there will be a dispute process with your Late Shipment Rate if you would like to appeal. We hope that we have answered your questions regarding this matter.

For more information, please visit the Help page below: Late shipment rate: https://sellercentral.amazon.com/help/hub/reference/G200285190

It was a pleasure assisting you today, have a nice day ahead!

🍦 Critical Information: The seller is requesting an assistance regarding on shipment issues 🍦 PWF followed: Seller Performance Account Health Account At Risk AHR Questions 🍦 TOOLS/SOP used: SPOT Tool: https://paragon-na.amazon.com/spot/tools#/order_information;orderId=111-2787336-3657854;caseId=12475171601;merchantId=A3OS5WTQCF586V;marketplaceId=ATVPDKIKX0DER Help page: Late shipment rate: https://sellercentral.amazon.com/help/hub/reference/G200285190 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review