ACM

Thank you for letting us know about your situation, I know that there are some unwanted events that made you decide from wanting to cancel your season pass. However, you made the $49 down payment and you agreed to the terms and conditions which means your account is locked out for the entire season and you're required to pay the remaining balance that will come out on Mid september. I do apologize, I couldn't process your request at this time. Should you wish to make changes to your pass, you submit a request through ACM if you have a qualifying events. You may also check the qualifying events on our website at epicpass.com. It's on the benefits tab and epic coverage. Do you have pen and paper so that you can write it down? 1-877-895-1-297