BILL CYCLE PRO RATED CHARGES

I understand that billing can sometimes be confusing, and I’m here to help clarify things for you.

You requested a change to your billing cycle in the middle of the current period (from X/X to X/X). This adjustment affected how your charges were calculated, and I want to ensure you fully understand what’s happening.

Previous Bill: Your last bill covered a shorter service period, which is why it appeared lower than usual.

Current Bill: This bill combines the remaining charges from the previous cycle with the new charges for the current period. This is why you’re seeing a higher total this time around. The amount of $XXX reflects both sets of charges.

I want to assure you that moving forward, you can expect your bills to be around $XXX, which should provide more consistency.

I completely understand that unexpected charges can be concerning. If you have any further questions or need clarification, please don’t hesitate to reach out. I’m here to support you, okay? Thank you