UNKNOWN UPGRADE CONCERN UNAUTH

iOS Messages User ce2de, 25 Sep. 2024 , 06:27am Hi I'd like to chat with a T-Mobile Expert

T-Mobile, 25 Sep. 2024 , 06:27am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Received]

T-Mobile, 25 Sep. 2024 , 06:27am Our chat may include information about T-Mobile promotions, benefits, and other deals. [Received]

T-Mobile, 25 Sep. 2024 , 06:27am Are you already a T-Mobile customer? [Received]

T-Mobile, 25 Sep. 2024 , 06:27am [Rich Content] [Received]

iOS Messages User ce2de, 25 Sep. 2024 , 06:27am Yes

T-Mobile, 25 Sep. 2024 , 06:27am One moment [Received]

T-Mobile, 25 Sep. 2024 , 06:27am Thanks! A live representative will be with you shortly. [Received]

Marjorie, 25 Sep. 2024 , 06:28am Hello! This is Marj from T-Mobile, thank you for reaching out to us today! How may I help you? [Received]

iOS Messages User ce2de, 25 Sep. 2024 , 06:28am Hi. I wanted to see how much it would cost to add a line to my account with the new iPhone 16 Pro Max.

Marjorie, 25 Sep. 2024 , 06:30am Oh, that's a great plan! Thanks for your interest in getting the newest iPhone 16 Pro Max!

Sure thing! I'm sure we can have this checked for you. [Received]

Marjorie, 25 Sep. 2024 , 06:30am May we know if you also have a trade-in device when getting this new device? [Received]

iOS Messages User ce2de, 25 Sep. 2024 , 06:31am No trade-in device

Marjorie, 25 Sep. 2024 , 06:32am Oh, got it! We totally respect it. In order to make sure this is looked into, could you fill out this form below please? Let us know once done and just in case you get any error in your end. Thanks! [Received]

T-Mobile, 25 Sep. 2024 , 06:32am Click here to access our secure forms: https://t-mo.cc/d6uvotltc8 [Received]

Marjorie, 25 Sep. 2024 , 06:33am Please take your time. We want to make sure everything is taken care of for you today. I am just right here. [Received]

T-Mobile, 25 Sep. 2024 , 06:34am Form Submitted [Received]

Marjorie, 25 Sep. 2024 , 06:36am I appreciate your patience and for submitting the form. I really love this to be sorted for you today. Somehow, due to security protocols and privacy policies, we are not able to access the account. No worries! We just need our Customer Care further assistance. Here's the number you can dial, and I can guarantee you that you will be directed to our Customer Care over the phone: 1-800-937-8997 or dial 611

You also have other option, which is visiting our local T-Mobile store. To lessen your effort, here's the helpful link: https://www.t-mobile.com/stores/locator/ [Received]

Marjorie, 25 Sep. 2024 , 06:36am How about this, may we know how many voice lines and your rate plan on the account, please? [Received]

Marjorie, 25 Sep. 2024 , 06:49am Hi there! Just wanted to check on you how are things going so far? I'd like to be sure that I can provide all the help you need today regarding your concern. Thank you! [Received]

iOS Messages User ce2de, 25 Sep. 2024 , 06:49am I only have one line currently I wanted to add a second line

Marjorie, 25 Sep. 2024 , 06:53am Got it! Thanks for confirming how many line(s) are on the account. We also need to know the exact rate plan you have. Do you recall your T-Mobile rate plan, by any chance? [Received]

iOS Messages User ce2de, 25 Sep. 2024 , 06:56am Simple choice

iOS Messages User ce2de, 25 Sep. 2024 , 06:56am North America

Marjorie, 25 Sep. 2024 , 07:01am Thank you for confirming! [Received]

Marjorie, 25 Sep. 2024 , 07:02am We're trying to get the exact plan that you have right now. May we also know how much bill or charge you are getting monthly, please? [Received]

iOS Messages User ce2de, 25 Sep. 2024 , 07:03am Way too much about $150/ I have an installment plan as well for iPhone with about $62 remaining on the device

Marjorie, 25 Sep. 2024 , 07:07am Thank you so much for sending your monthly bill. [Received]

Marjorie, 25 Sep. 2024 , 07:07am How about without the equipment charge, only the rate plan charge amount, would you be able to provide it here, please? [Received]

Marjorie, 25 Sep. 2024 , 07:18am Hi there. Just wanted to check on you how are things going so far? I'd like to be sure that I can provide all the help you need today regarding your concern. Thank you [Received]

Marjorie, 25 Sep. 2024 , 07:30am It looks like you've stepped away. Not a problem. If this is all for me, I won't take much of your time now. For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below.

• https://www.t-mobile.com/offers/t-mobile-tuesdays
• https://www.t-mobile.com/cell-phones/deals/special-offer
• https://www.t-mobile.com/stores/locator/

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care! [Received]