Opening spiel

-Hi XXX, This is from T-Mobile, how may I help you?

-Hi XXX, this is from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

-Hi XXX, this is from T-Mobile, I’m happy to help take care of XXXX for you.

CLOSING SPIEL

#TEMP CHECK SPIEL FOR ADJACCENT ISSUE While working on your account, do you perhaps any other concern related to your plan, bill, service or anything on your account that we need to fix to ensure we can make your day great today?