12/15/25

WORKING ON ASK QUEUE // DETROIT MDC DNC sent us a message stating that WE ARE UNABLE TO DELIVER BY THE 12PM REQUEST TODAY PLEASE ADVISE IF THERE IS AN ALTERNATE ADDRESS FOR DELIVERY THIS AFTERNOON by: becky b. MAS No 11968930. Checked order notes and messages. Upon checking, the issue was already resolved. Deleting message from queue.

working on ask queue // ETROIT MDC DNC sent us a message stating that PLEASE PROVIDE A SERVICE TIME by: becky b. MAS No 11969035. checked order notes and messages. called the customer to get the service time so we can make sure that the arrangement arrives on time. routed to voicemail. left a detailed message about the concern and told them to call back. sent a message to the shop that we're still gathering information.

working on ask queue // CHRISTINES FLOWERS CA sent us a message stating that 01SM wrote: Please send price adjustment to 109.99. the previous price was 69.99. approving new price. assisted by sup id 6982

working on ask queue // FINE FLOWERS WA P sent us a message stating that THIS SERVICE IS ON WEDNESDAY AT 10AM. ARE WE OKAY TO CHANGE DELIVERY DATE TO REFLECT THE SERVICE TIME? THANKS. Checked order notes and messages. upon checking, the florist has confirmed receipt of this order and is preparing it for today's delivery. called the customer. asked if we can change the delivery date. customer said no. they chose this day for a specific reason. they are fine with a couple of days delay but not later than Tuesday and never Wednesday. the customer also said not to call again about this same issue. please do not call again unless it's another issue. sent a message to the shop about the information acquired. assisted by sup id 6982

working on ask queue. FAIRFAX MDC DNC sent us a message stating that HELLO, THIS IS A BAD ADDRESS. THIS CUSTOMER NO LONGER LIVES IN VIRGINIA. THEY HAVE MOVED TO NEW MEXICO. WE WILL NEED COST OF GOODS & DELIVERY -MS by: morgan s. MAS No 01957837. Checked order notes and messages. The order had a delivery attempt. The shop was also asking for more information about the recipient's new address. Called the caller to confirm if the recipient's is no longer at the provided address. Customer was not sure. Asked if we can call the recipient to confirm the address. Customer agreed. Called the recipient and apparently the recipient is out of town and will not be at the provided address for a couple of weeks. Asked for the new address. The recipient provided the information. The recipient asked if it can be left by the door since there might be no one to receive it. Informed the recipient that we can message their request to the shop. The recipient also asked for the identity of the sender. Politely declined and educated them about our policy and suggested that we can ask the sender. Recipient refused. Sending a message to the shop providing them the new address and ask for the new price for the redelivery. assisted by sup id 6982.

working on ask queue // FAIRFAX MDC DNC sent us a message stating that HI RECIPIENT WILL CALL YOU THEY ARE NOT IN OUR AREA AND WOULD LIKE TO CHANGE THE ADDRESS FOR DELIVERY. THANK YOU. KH by: . MAS No 01957837. I've already processed this. provided the new information. deleting the message from queue. assisted by sup id 6982

working on ask queue // NORTH BAY FLOWERS sent us a message stating that nancy wrote: our min is $150 to that zip code let us know or cancel thanks. the merchandise price is 59.99. approving the new price. assisted by sup id 6982

working on ask queue // AVANT GARDENS FL P sent us a message stating that PLEASE CHECK WITH SENDER FOR CORRECT ADDRESS. by: monique b. MAS No 01584488. checked order notes and messages. found none. called the customer and confirmed if the address is correct. The customer confirmed that it is correct as well as the phone number of the recipient. sending a message confirmation to the shop. assisted by sup id 6982

working on mon // DUNCAN FLORAL LLC sent us a message stating that reba wrote: need 85.00 for this order. thank you. checked order notes and messages. found none. approving new price. assisted by sup 6982

working on mon // FLOWER ESSENCE FLOWER AND GIFT SHOP P sent us a message stating that nancy wrote: Need correct address. no one there by that name. Attempted delivery. Need add'l information. checked order notes and messages. found none except the message and the delivery attempt. called the customer to confirm the details. routed to voicemail. left a detailed message. sending a message to the shop that we're still gathering information. assisted by sup id 6982

working on mon // TJ'S FLOWERS P sent us a message stating that SAM wrote: SORRY FOR DLC NOT HOME TO COLD TO LEAVE DRIVER HAD TO BRING BACK SEND OK FOR TUESDAY DELIVERY THANK U. checked order notes, history and messages. found delivery confirmation. called the customer to to let them know that it was a mistake. informed them what happened and asked if it can be redelivered tomorrow, Tuesday. customer accepted. confirmed the recipient's phone number and address with the customer. sending a message to the shop about the customer's approval and the confirmation of the details. assisted by sup id 6982

working on mon // WESTCHESTER NY LFC DNC sent us a message stating that NEED 15.00 MORE by: joseph e. MAS No 00703270. checked order notes and messages. upon checking, this order is a replacement and the previous order was not received by the recipient. sending the shop a message about the issue and remind them to please provide a valid photo for pod to avoid further issues. approving the new price. assisted by sup id 6982

working on mon // CONROYS FLOWERS F-26 INGLEWOOD DNC sent us a message stating that wrong address provided. please provide correct information and price change for $89.99 for redelivery. thank you. checked order notes and messages. contacted the customer to confirm if the address is correct however routed to voicemail. provided a detailed message and told them to call us back for confirmation. sending the message to the shop about it that we're still gathering information. approving new price. assisted by sup id 6982