TRANSFERRED FROM SARA

Good --. You have reached TalkTalk Technical Department. My name is Grace and I hope you are doing well today. We do apologise for keeping you waiting on the line, as we have a high volume of chat. I can see that you already spoke with an adviser previously and were transferred to the holding bot. Allow me to check the previous conversation so that you won't have to repeat yourself. Please give me 5 minutes while doing so. Thank you.