>reason code: customers order > returns, refund and cancellation

Hello from Amazon Selling Partner Support,

Thank you for raising your concern to our attention. I hope you are doing well, my name is Mary Jane and I will be assisting you today. We understand that you are concerned about Order ID: 114-9496902-9879462 that has refunded twice from the buyer. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we are going to assist you regarding the concern.

After carefully reviewed your case, for us to be able to proceed to this issue, we suggest you to get in touch with your buyer and kindly inform them to contact the Customer Service for them to notify that you have been refunded twice.

Here are our customer service phone numbers:

- U.S. and Canada: 1-888-280-4331
- International: 1-206-922-0880 Contact Us
- Amazon Customer Service Looking for assistance from customer support representatives over the phone?

Furthermore, once they have contacted our Customer Service Representatives, please send us a proof or email confirmation that the buyer has agreed for us to deduct to their credit card.

Once confirmed, we suggest you to create a new case as we are unable to keep our cases open, kindly relate this case ID on your future case regarding this matter.

It has been a pleasure for me to assist you, and I wish you the best of luck on your future online sales!