4664864

INITIAL INVESTIGATION DISPUTE ID: 4664864 DND:2022-07-13 Intake type: phone REG E: Yes OLD/NEW: Disputed Transaction: CENTURYLINK SIMPLE, 800-201-4099, LAUS $-66.26 AUTH. DATE: 2022-06-30 22:31:11 SETT.DATE: 2022-07-01 18:38:06

Last 4 disputed card: 7151 Merchant Credit: no merchant credit Claim cancellation: no claim cancellation Card replaced: Yes PC Due/Issued : Card Status: In possession Pin Status: written in the wallet Transaction type: Moto 7 Entry mode 01

denial Deny code 05 is observed within UT timeline but not related to the disputed merchant. Deny code 54 is observed within the UT timeline, with the same disputed merchant. Funding event observed from Incomm API Load on 2022-06-29 22:27:37 amounting to $166.00 prior to the UT timeline. There is authorized transaction in between and the funds being added is closed enough to the disputed transaction, suggesting that the MM is aware on the account balance and the account is funded accordingly. Contacted the merchant but it is already after office hours. Call was answered by a voicemail. Unable to validate the requested information. No fraud alerts No PII changes

800-201-409

write off No prior history No further attempts after ut transaction No cash in cash out observed during the ut timeline No ATM balance.

Dispute ID:4664864. Dispute Notification Date:2022-07-13. CH is disputing 1 UT amounting to $66.26. As per VCF, card is in possession and pin location written down. Reg e claim. Card is already replaced. No merchant credit. No claim cancellation. Upon investigation there's a funding event observed from Incomm API Load on 2022-06-29 22:27:37 amounting to $166.00 prior to the UT timeline. There is authorized transaction in between and the funds being added is closed enough to the disputed transaction, suggesting that the MM is aware on the account balance and the account is funded accordingly. Deny code 05 is observed within UT timeline but not related to the disputed merchant. Deny code 54 is observed within the UT timeline, with the same disputed merchant. No fraud alerts. No PII changes. Contacted the merchant but it is already after office hours. Call was answered by a voicemail. Unable to validate the requested information. Therefore, no Error Found. FR#2247450272. ZD#50973861. Case closed.