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NICK MILLER
Nick MILLER, 15 Mar. 2024 , 12:29am I was fraudulently charged for the iPhone I traded in back in November yet again. I have been promised it would be removed from my account and hasn’t been. I need another credit for being charged for it again. And seriously need it off my bill
T-Mobile, 15 Mar. 2024 , 12:29am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 15 Mar. 2024 , 12:29am Let’s work on your request. [Read]
T-Mobile, 15 Mar. 2024 , 12:29am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Sent]
Nikkaeunice, 15 Mar. 2024 , 12:30am Hi Nick, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your concern, I'll be here to assist you on this! [Read]
Nick MILLER, 15 Mar. 2024 , 12:31am Great
Nick MILLER, 15 Mar. 2024 , 12:31am This has gone on entirely too long
Nick MILLER, 15 Mar. 2024 , 12:31am And everyone I have talked to for months has promised that though
Nikkaeunice, 15 Mar. 2024 , 12:34am Thank you so much for bringing this concern to us, we appreciate your time and effort, please bear with me while I check on this concern. May I confirm if this the iPhone 13 Pro 128GB? [Read]
Nick MILLER, 15 Mar. 2024 , 12:34am Yup
Nikkaeunice, 15 Mar. 2024 , 12:36am I really appreciate your kind confirmation, and please bear with me while I check on the information that you have given. Will that be alright [Read]
Nick MILLER, 15 Mar. 2024 , 12:37am Of course
Nikkaeunice, 15 Mar. 2024 , 12:39am Thank you so much Nick! [Sent]
[Privately] Richelle, 15 Mar. 2024 , 12:40am out of the box reso> cover for the three months> fwup [Sent]
Nikkaeunice, 15 Mar. 2024 , 12:44am Thank you so much for your patience and cooperation Nick, Upon checking here on my end the iPhone 13 Pro 128GB is currently on 3 months installment, just to provide you information on why you are getting charged for this, You had an ongoing installment when you traded your device and the condition is you still need to pay for the installment even with the trade. [Read]
Nikkaeunice, 15 Mar. 2024 , 12:46am Although no worries I can help you out with that, rest assured that all of your bills for the remaining 3 months which is $33.31 per month will be covered by us, Moving forward you will still receive the bill but we will cover it for you every month so you will not be charged for it. Will this works for you? [Read]
Nick MILLER, 15 Mar. 2024 , 12:47am That will work. Do I have to contact you every month for the credit for it?
Nikkaeunice, 15 Mar. 2024 , 12:48am That's great to hear! No worries about contacting us back about his, I will personally take care of your account and set up follow ups so I can apply the credits for you. Sounds good? [Read]
Nikkaeunice, 15 Mar. 2024 , 12:51am While I got you here, may I know if there is anything else I can help you with aside from this? [Read]
Nick MILLER, 15 Mar. 2024 , 12:52am No that would be it. Thank you
Nikkaeunice, 15 Mar. 2024 , 12:53am I'm glad to hear that! I will now be applying the credit on your bill for this cycle, please stay connected. [Read]
Nick MILLER, 15 Mar. 2024 , 12:55am Thanks
Nikkaeunice, 15 Mar. 2024 , 12:57am You are most welcome Nick! I want to make sure that you get your problems resolved here in T-mobile. Great news! I have succesffuly applied the credit for $33. Would you please check it out on your nd by refreshing your app? [Read]
Nikkaeunice, 15 Mar. 2024 , 12:59am Can you please let me know if you have seen the changes? [Read]
Nick MILLER, 15 Mar. 2024 , 12:59am Looks like it came through thank you
Nikkaeunice, 15 Mar. 2024 , 01:00am Anything for you Nick! I will be doing a follow up so that I can come back to your account on your next billing cycle and apply the credit once again. [Sent]
Nikkaeunice, 15 Mar. 2024 , 01:01am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Sent]
Nikkaeunice, 15 Mar. 2024 , 01:19am It seems that you are already occupied, no worries! Here in T-Mobile we're glad to assist you regarding your credit concern, rest assured that I already have the follow up set up and will apply the credit. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! Bye bye Nick~! [Sent]
MICHELLE BAKER
MICHELLE BAKER, 15 Mar. 2024 , 12:08am Customer service
T-Mobile, 15 Mar. 2024 , 12:08am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 15 Mar. 2024 , 12:08am Let’s work on your request. [Read]
T-Mobile, 15 Mar. 2024 , 12:08am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 15 Mar. 2024 , 12:09am Hi Michelle, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. How may I help you [Read]
MICHELLE BAKER, 15 Mar. 2024 , 12:10am Hello Eunice, I was contacting you guys today to find out how much would my line be by itself if I was to separate the lines
Nikkaeunice, 15 Mar. 2024 , 12:10am Thank you so much for reaching us out about your concern, I'll be here to assist you on this! May I kindly ask which lines will you be separating? [Read]
MICHELLE BAKER, 15 Mar. 2024 , 12:11am I would like the 3240 by itself and the other two together
MICHELLE BAKER, 15 Mar. 2024 , 12:11am But I want to know Cost and how to go about it
Nikkaeunice, 15 Mar. 2024 , 12:12am This information is very much appreciated, I will do my best to check on this for you, please give me a few moments [Sent]
MICHELLE BAKER, 15 Mar. 2024 , 12:13am Ok thank you so much
[Privately] Richelle, 15 Mar. 2024 , 12:13am possible for cor> port out to carrier> probe q first [Sent]
Nikkaeunice, 15 Mar. 2024 , 12:14am You are most welcome, just to confirm may I please ask what are the two lines you want to be separated? [Read]
MICHELLE BAKER, 15 Mar. 2024 , 12:14am Ending in 9436 and 6515
Nikkaeunice, 15 Mar. 2024 , 12:16am Thank you so much for that I have seen the 6515 on your account, just to clarify is the 9436 the line, (248) 943-1564 ? [Read]
MICHELLE BAKER, 15 Mar. 2024 , 12:16am Sorry yes 1564
Nikkaeunice, 15 Mar. 2024 , 12:17am Thank you so much for clarifying this for me Michelle! May I also ask if you are separating these two lines to go on an existing account or will you be making a new account? [Read]
MICHELLE BAKER, 15 Mar. 2024 , 12:17am If it goes on a new account what is needed?
Nikkaeunice, 15 Mar. 2024 , 12:19am Let me check a few things here for you and I will be back. One moment please. [Sent]
[Privately] Christian, 15 Mar. 2024 , 12:21am *** Do not send 2+mins/update your CX set proper wait time with the cx [Sent]
MICHELLE BAKER, 15 Mar. 2024 , 12:22am Ok
Nikkaeunice, 15 Mar. 2024 , 12:22am Hello Michelle I am still here, I am currently working on your request, I just want to make sure that we are still connected. Upon checking here I need to review some disclosure for you, and if you agree then we can proceed with your request, shall we proceed? [Read]
Nikkaeunice, 15 Mar. 2024 , 12:26am -You are responsible for all charges on your account until the new customer completes the Change of Responsibility or COR, --the account balance will not transfer to the new customer.
-The new customer may need to run credit and pay a deposit.
-If the Change of Responsibility drops your account to below the line amount for your rate plan, you will need to contact Customer Care to change your rate plan to a different plan once the Change of Responsibility is completed to avoid additional bills at the cost of the family rate plan.
Do you agree with these first set of disclosures, Michelle? [Sent]
Nikkaeunice, 15 Mar. 2024 , 12:41am Hi Michelle, I am still here I hope you let me help you out with your concern, would you consider the options that I have given you? [Sent]
Nikkaeunice, 15 Mar. 2024 , 01:08am Hello there Michelle! I have tried calling you but it seems you are currently engage with something. No worries, I will keep notes of our chat so that if you want to come back with the same concern then we can continue, you can also contact our customer care at 1-800-937-8997 and you can also refer to this link for reference:
https://www.t-mobile.com/support/account/transfer-account-or-line-ownership?cmpid=hw_send
Here in T-Mobile we're glad to assist you regarding your concern. Have a great rest of your day! [Sent]
MYLES TRAVINSKY
iOS Messages User dfb6d, 15 Mar. 2024 , 01:16am Agent
T-Mobile, 15 Mar. 2024 , 01:16am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]
T-Mobile, 15 Mar. 2024 , 01:16am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]
T-Mobile, 15 Mar. 2024 , 01:16am Let’s work on your request. [Received]
T-Mobile, 15 Mar. 2024 , 01:16am [Rich Content] [Received]
T-Mobile, 15 Mar. 2024 , 01:16am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received]
T-Mobile, 15 Mar. 2024 , 01:17am Thanks for messaging us. I’ll connect you with one of our live representatives – they’ll be right with you! T-Mobile may store this message. Learn more at t-mo.co/Privacy [Received]
Fely, 15 Mar. 2024 , 01:17am Hi this is Felisa your T-Mobile's live personal sales rep for today I will be delighted to assist you with your concern. [Received]
iOS Messages User dfb6d, 15 Mar. 2024 , 01:18am I was wondering if I can make a payment arrangement with rest of my balance of $7
Fely, 15 Mar. 2024 , 01:18am Please to meet you [Received]
Fely, 15 Mar. 2024 , 01:19am Helping you is our priority [Received]
Fely, 15 Mar. 2024 , 01:19am We care about your experience and we want to make sure that you get the assistance you need with your concern. I'll get someone from our Care department to assist you further with this, okay? [Received]
iOS Messages User dfb6d, 15 Mar. 2024 , 01:20am Yes
Fely, 15 Mar. 2024 , 01:21am Thank you, stay connected please. It might take a while where it seems like no one is with you on the chat. That will be the transfer process please stay connected till someone chat you here [Received]
Fely, 15 Mar. 2024 , 01:21am By the way. Thank you for authenticating the account [Received]
Nikkaeunice, 15 Mar. 2024 , 01:23am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your concern, I'll be here to assist you on this! How may I help you? [Received]
iOS Messages User dfb6d, 15 Mar. 2024 , 01:23am I was wondering if I can make payment arrangement with the rest of my balance of $7
Nikkaeunice, 15 Mar. 2024 , 01:24am I completely understand! I appreciate your sharing this information with me. Rest assured, I'm here to provide the assistance you need. May I please for your phone number? [Received]
iOS Messages User dfb6d, 15 Mar. 2024 , 01:25am 15702909413
Nikkaeunice, 15 Mar. 2024 , 01:25am Thank you for the information, we are now checking this for you! if you could be so kind to give me a moment while I am checking on it. Will it be alright? [Received]
iOS Messages User dfb6d, 15 Mar. 2024 , 01:25am Yes thanks
Nikkaeunice, 15 Mar. 2024 , 01:26am You are most welcome! May I please confirm if you are Myles Stravinsky? [Received]
iOS Messages User dfb6d, 15 Mar. 2024 , 01:26am Yes
Nikkaeunice, 15 Mar. 2024 , 01:29am Thank you so much for confriming! [Received]
Nikkaeunice, 15 Mar. 2024 , 01:31am Currently we cannot open your account, no worries you can definitely contact our customer care at 1-800-937-8997. They will be able to help you open up your account and set up your payment arrangement. [Received]
Nikkaeunice, 15 Mar. 2024 , 01:31am Will this works for you, Myles? [Received]
iOS Messages User dfb6d, 15 Mar. 2024 , 01:31am Yes
ANA TAVARES
Ana Tavares, 15 Mar. 2024 , 01:31am Upgrade phone
T-Mobile, 15 Mar. 2024 , 01:31am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 15 Mar. 2024 , 01:31am Let’s work on your request. [Read]
T-Mobile, 15 Mar. 2024 , 01:31am [Rich Content] [Read]
Ana Tavares, 15 Mar. 2024 , 01:31am Chat with a live Expert
T-Mobile, 15 Mar. 2024 , 01:31am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 15 Mar. 2024 , 01:32am Hi Ana, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your concern, I'll be here to assist you on this! [Read]
Ana Tavares, 15 Mar. 2024 , 01:32am Thank you
Ana Tavares, 15 Mar. 2024 , 01:32am So I wanted to see if I can upgrade my phone to the new Samsung
Ana Tavares, 15 Mar. 2024 , 01:33am Samsung s24 ultra
Nikkaeunice, 15 Mar. 2024 , 01:33am Oh! I'll gladly assist you with that! May I confirm which phone will you be trading in ? [Read]
Ana Tavares, 15 Mar. 2024 , 01:33am My Samsung note
Ana Tavares, 15 Mar. 2024 , 01:34am Phone number is 630-835-5651
Nikkaeunice, 15 Mar. 2024 , 01:34am This information is very much appreciated, I will do my best to check on this for you, please give me a few moments. [Read]
Ana Tavares, 15 Mar. 2024 , 01:34am Okay 0
Nikkaeunice, 15 Mar. 2024 , 01:36am Thank you so much! [Read]
Ana Tavares, 15 Mar. 2024 , 01:37am No problem
Nikkaeunice, 15 Mar. 2024 , 01:38am Thank you so much for your patience and cooperation Ana, to proceed with the upgrade I will be sending a one time pin on your line 5651 sounds good? [Read]
Ana Tavares, 15 Mar. 2024 , 01:38am Ok
Nikkaeunice, 15 Mar. 2024 , 01:38am Your One-time PIN was successfully sent. [Read]
Ana Tavares, 15 Mar. 2024 , 01:38am 386044
Nikkaeunice, 15 Mar. 2024 , 01:39am Thank you so much for that ! I have verified your account. [Read]
Ana Tavares, 15 Mar. 2024 , 01:39am Ok
Nikkaeunice, 15 Mar. 2024 , 01:42am I am still here, I just want to make sure that we stay connected. I am currently working on your request. [Read]
Ana Tavares, 15 Mar. 2024 , 01:42am Okay
Nikkaeunice, 15 Mar. 2024 , 01:42am Great! While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]
Ana Tavares, 15 Mar. 2024 , 01:42am No
Nikkaeunice, 15 Mar. 2024 , 01:43am Got you on that! May I kindly ask if the phone that you will be trading is in good condition? [Read]
Ana Tavares, 15 Mar. 2024 , 01:43am Yes
Ana Tavares, 15 Mar. 2024 , 01:45am The lens on the Camara is cracked a little but when I take pictures they look fine
Nikkaeunice, 15 Mar. 2024 , 01:47am Thank you for confirming that for me! Just to set proper expectation with you, bring trade-in device into T-Mobile Retail store and receive immediate final quote or credit. Mail in trade-in device using the trade-in shipping label (you can find it on your MyT-Mobile.com account) within 30 days of receiving new device. [Read]
Nikkaeunice, 15 Mar. 2024 , 01:47am Do you agree with this? [Read]
Ana Tavares, 15 Mar. 2024 , 01:47am Yes
Nikkaeunice, 15 Mar. 2024 , 01:48am Wonderful! We are now closer to getting you your upgrade, may I please ask what color and memory do you prefer? [Read]
Nikkaeunice, 15 Mar. 2024 , 01:49am I just need the selection to determine the price, will that be alright? [Read]
Ana Tavares, 15 Mar. 2024 , 01:50am Violet 256
Ana Tavares, 15 Mar. 2024 , 01:50am Yes
Ana Tavares, 15 Mar. 2024 , 01:50am This for the ultra
Nikkaeunice, 15 Mar. 2024 , 01:51am That is a great choice! Let me compute the price for you so we can proceed. [Read]
Ana Tavares, 15 Mar. 2024 , 01:51am Okay
Nikkaeunice, 15 Mar. 2024 , 01:55am Thank you so much! I am still here currently processing the price. [Read]
Ana Tavares, 15 Mar. 2024 , 01:55am Okay
Nikkaeunice, 15 Mar. 2024 , 02:00am Thank you so much for waiting Ana, I have the bill now this is excluding the Protection 360, would you like to add one ?
Trade in Value Estimate - $120.00
Full Retail Price- $1,299.99
EIP (Monthly price)- $31.25
down payment: $549.99
Device connection charge: $35.00
Taxes and fees - $83.44
Down Payment TOTAL: $668.43
[Read]
Ana Tavares, 15 Mar. 2024 , 02:00am Why is there a downpayment
Ana Tavares, 15 Mar. 2024 , 02:05am ???
Nikkaeunice, 15 Mar. 2024 , 02:05am The downpayment is based on an accounts remaining device finance credit. This is the amount you can use for the installment of a new phone. As of the moment your account remaining device finance balance is $750 based on the sample order we created and since the full price of the phone is $1,299.99, the remaining $549.99 that we cannot include on the installment was considered as the downpayment. [Read]
Ana Tavares, 15 Mar. 2024 , 02:06am I see
Nikkaeunice, 15 Mar. 2024 , 02:07am Great! [Read]
Ana Tavares, 15 Mar. 2024 , 02:07am Well that's to much money for a down-payment I mean. I put a download for the phone I have now and am not getting it back or getting any to use for the phone I want it's not even worth it. I mean if upgrade my phone every year it's not really worth it
Nikkaeunice, 15 Mar. 2024 , 02:07am As per your monthly bill you are eligible on a promotion of Samsung: $500 off with Trade so your monthly bill will have a $15.83 discount every month within the 24 months. [Read]
Ana Tavares, 15 Mar. 2024 , 02:08am Well can I use the trade in for the down-payment
Nikkaeunice, 15 Mar. 2024 , 02:10am Absolutely! you can use the $120 trade-in value of your current device on your downpayment, although it can be only done on the store, would you like me to help you find a nearest store in your area and also ask for the stock? [Read]
Ana Tavares, 15 Mar. 2024 , 02:11am I have one by my house I will stop by
Ana Tavares, 15 Mar. 2024 , 02:11am So when I bring it in they will tell me exactly how much i would get right
Nikkaeunice, 15 Mar. 2024 , 02:11am Oh that's great! [Read]
Ana Tavares, 15 Mar. 2024 , 02:12am So is the 500 trade in promotion you just told me about
Nikkaeunice, 15 Mar. 2024 , 02:12am Yes they will calculate it for you and you can tell them about your request of using the trade in for the down payment. [Read]
Ana Tavares, 15 Mar. 2024 , 02:12am Ok got it
Ana Tavares, 15 Mar. 2024 , 02:12am I will stop by this weekend
[Privately] Richelle, 15 Mar. 2024 , 02:13am check stores for stock and provide store locator [Sent]
Nikkaeunice, 15 Mar. 2024 , 02:15am Perfect! If you wish to do the upgrade on your end you can definitely follow these steps using your app:
-Open the T-Mobile app and select SHOP.
-Choose the desired phone, tablet, or wearable. If starting the order with a pre-order device, only the options for the pre-order device are shown.
-On the device screen, select the desired Color and Memory variant.
-Select the line to upgrade.
[Read]
Nikkaeunice, 15 Mar. 2024 , 02:16am Do you have any further questions regarding this concern? [Read]
Ana Tavares, 15 Mar. 2024 , 02:17am Why did you tell me there is a promotion for 500 dollars when I trade in my phone but you are telling I only get 120
Nikkaeunice, 15 Mar. 2024 , 02:20am There is a promotion of $500 and it will be divided into two parts. $380 of the $500 will be divided into 24 months which will be applied on your monthly installment, as for the $120 remaining it can be applied towards your bill as a one time credit or you can use it towards the downpayment if you place the order in store. [Read]
Ana Tavares, 15 Mar. 2024 , 02:21am O I see
Ana Tavares, 15 Mar. 2024 , 02:21am Thank you
Nikkaeunice, 15 Mar. 2024 , 02:21am Anything for you, Ana Please let me know if you have other questions, I'll gladly answer them for you. [Read]
Nikkaeunice, 15 Mar. 2024 , 02:22am By the way as we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]
Ana Tavares, 15 Mar. 2024 , 02:23am It's fine
Nikkaeunice, 15 Mar. 2024 , 02:24am Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. [Sent]
Nikkaeunice, 15 Mar. 2024 , 02:24am Did we take care of your reasons for reaching out today completely? [Sent]
Nikkaeunice, 15 Mar. 2024 , 02:32am Thank you so much for taking the time to answer my call Ana, I just want to make sure that everything is good on your end. I hope you can get the upgrade on the store, if you have further questions you can contact us back on our customer care 1-800-937-8997. We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent]
TERI WAYNE
Teri Wayne, 15 Mar. 2024 , 02:27am I received a letter stating I missed a payment if $65. Only thing I have is home internet for $60 and it’s always been auto pay
T-Mobile, 15 Mar. 2024 , 02:27am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 15 Mar. 2024 , 02:27am Let’s work on your request. [Read]
T-Mobile, 15 Mar. 2024 , 02:28am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 15 Mar. 2024 , 02:29am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your concern, I'll be here to assist you on this! [Read]
Nikkaeunice, 15 Mar. 2024 , 02:29am may I kindly ask if you have a copy for this message, so I can check it on my end? [Read]
Teri Wayne, 15 Mar. 2024 , 02:30am Ok hang tight
Teri Wayne, 15 Mar. 2024 , 02:32am [Image]
Nikkaeunice, 15 Mar. 2024 , 02:34am Thank so much for the information, I know how important it is to get the bill that you deserve and rest assured that I will find an answer for this. We are now checking this for you! if you could be so kind to give me a moment while I am checking on it. [Read]
Teri Wayne, 15 Mar. 2024 , 02:34am Ok
Nikkaeunice, 15 Mar. 2024 , 02:38am Thank you so much for waiting Teri, I appreciate your patience on this. As per checking your account the original price for your T-Mobile 5G Home Internet is $65 although since in the past 2 months you are enrolled with auto pay it has given you a $5 discount. If you like we can re-enroll you on auto pay again to retain your $60 bill. Shall we proceed with that? [Read]
Teri Wayne, 15 Mar. 2024 , 02:44am I’ve only had it since Feb and it’s ts been on autopay and paid March 1 and next one due in April
Teri Wayne, 15 Mar. 2024 , 02:46am
I don’t want to re enroll on the auto pay.
I just want to cancel it altogether
Nikkaeunice, 15 Mar. 2024 , 02:48am I'm sorry to hear that you are planning to cancel your service, T-Mobile cannot afford to lose a valued customer such as yourself. I'll make sure to do the best I can to assist you with everything. Would there be any issues or concern that you'd like to discuss to keep you from cancelling your account? [Read]
Teri Wayne, 15 Mar. 2024 , 02:51am I was told it was going to be a lot faster than I had. And that it would be $50 per month. It’s only fast when it’s turned on to 5g but devices in our household won’t connect to it in 5 G mode so it’s worse than what I had originally. At least all computers and devices would connect on my old internet
Nikkaeunice, 15 Mar. 2024 , 02:53am I totally understand your concern but before we proceed there is a month free service for home internet services, would you like to take advantage of this promotion? [Read]
Teri Wayne, 15 Mar. 2024 , 02:54am How can be free month when I’m getting a bill saying I missed a payment and I haven’t had it barely a month. I don’t understand
Teri Wayne, 15 Mar. 2024 , 02:55am I received my modem Feb 14. I’ve already paid one $60 bill and the letter said I’m $65 behind from a missed payment: where was the free month on my account?
Nikkaeunice, 15 Mar. 2024 , 02:56am This promotion is considering that If we take advantage of this promotion, since it is provided to T-mobile customer that are having trouble with their services that is why I offered it to you since I want to help you out. [Read]
Teri Wayne, 15 Mar. 2024 , 02:58am
..no thanks.
Promos is what has caused my headaches for the passed month trying to get these cancelled because it not told to me what I actually signed up for.
Teri Wayne, 15 Mar. 2024 , 03:00am
I’m not trying to be ugly. I’ve spent the last 3 weeks arguing with t mobile to get phone service cancelled because of false info.
This internet was set up at the same time then and I had told them I wanted to keep that part of it. Then find out how poor the speed was and that devices won’t connect
Nikkaeunice, 15 Mar. 2024 , 03:02am We completely understand your concern and we respect your decision here in T-mobile. The best thing I can do for you is grant your request for the cancellation. I can process the cancellation for you but it will take effect on your next billing cycle Which is on the April 11th. Will this work for you? [Read]
Teri Wayne, 15 Mar. 2024 , 03:02am Yes
Nikkaeunice, 15 Mar. 2024 , 03:03am Got you on that Teri, I will set up a follow up and see the cancellation changes on the April 11th. Sounds like a plan? [Read]
Teri Wayne, 15 Mar. 2024 , 03:04am YES
Nikkaeunice, 15 Mar. 2024 , 03:06am Thank you so much Teri, While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed. [Read]
Teri Wayne, 15 Mar. 2024 , 03:18am No I’m good thank you
Nikkaeunice, 15 Mar. 2024 , 03:20am You are most welcome! your cancellation is done, moving forward you will not receive any bills starting on April 11 moving forward. [Read]
[Privately] Christian, 15 Mar. 2024 , 03:32am *** Do not send 12+mins/update your CX on what you are doing on the account to keep them engage or advise the next step [Sent]
[Privately] Richelle, 15 Mar. 2024 , 03:35am recap and close [Sent]
Nikkaeunice, 15 Mar. 2024 , 03:37am Here in T-Mobile we're glad to assist you regarding your cancellation. We hope our service and work brought a smile to your face and made your life just a little easier. I hope we were able to help. Have a great rest of your day! [Sent]
MD NAFAISUL ISLAM
N/A, 15 Mar. 2024 , 02:42am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]
Md Nafisul Islam, 15 Mar. 2024 , 02:42am Add a line
T-Mobile, 15 Mar. 2024 , 02:42am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 15 Mar. 2024 , 02:42am Let’s work on your request. [Read]
T-Mobile, 15 Mar. 2024 , 02:42am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Nikkaeunice, 15 Mar. 2024 , 02:42am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for reaching us out about your inquiry, I'll be here to assist you on this! [Read]
Md Nafisul Islam, 15 Mar. 2024 , 02:43am Hey Eunice
Nikkaeunice, 15 Mar. 2024 , 02:44am I am so excited to process the add a line for you! May I kindly ask what line would you like to add? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 02:44am On my account, I want to add another line.. so in total we should have 4 lines after adding one more additional line
Md Nafisul Islam, 15 Mar. 2024 , 02:44am Same package as 4047811488 line
Nikkaeunice, 15 Mar. 2024 , 02:45am Yes that'll be correct! I will process this for you now. [Read]
Md Nafisul Islam, 15 Mar. 2024 , 02:46am In adding a line, I don't want a new number but keep the existing number of the user
Nikkaeunice, 15 Mar. 2024 , 02:47am Absolutely! May I please have the phone number that you are referring to? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 02:47am Existing Number: 470-257-7078
Nikkaeunice, 15 Mar. 2024 , 02:49am Got you on that! Thank you for letting me know about these details. May I please ask which carrier this belongs to? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 02:51am T Mobile
Md Nafisul Islam, 15 Mar. 2024 , 02:51am The line got disconnected a few days back
Nikkaeunice, 15 Mar. 2024 , 02:54am Thank you so much for that information, may I know if this is on the same account you have ? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 02:54am No
Nikkaeunice, 15 Mar. 2024 , 02:58am I see thank you so much for clarifying this with me, as of now we need to reactivate the line first in order for us to proceed in getting it from the old account to your account. Will this works for you? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 02:59am Actually let's not go for the hassle. Let's just create a new number
Md Nafisul Islam, 15 Mar. 2024 , 03:00am Add a new line with new number
Nikkaeunice, 15 Mar. 2024 , 03:03am Got you on that! I will process your request now! May I please ask if you would like a new device for this line?' [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:03am No existing device
Nikkaeunice, 15 Mar. 2024 , 03:04am Great! let me work on it for you now! [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:04am Ok
Nikkaeunice, 15 Mar. 2024 , 03:05am Can I ask for the model of the phone for this add a line? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:06am I Phone 15 plus
Nikkaeunice, 15 Mar. 2024 , 03:08am Got you! May I please ask for the eSIM and the IMEI of your device? Go to settings > General> about phone and look for the EID and IMEI. [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:10am
Eid:
89049032007208888900169159627957
IMEI:
35 438735 602009 2
Nikkaeunice, 15 Mar. 2024 , 03:11am Thank you so much for giving me these information! Please stay connected while I work things out on my end Thank you! [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:12am Sure
Nikkaeunice, 15 Mar. 2024 , 03:13am Thank you! Can I ask if you want to add a protection for this? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:13am No
Nikkaeunice, 15 Mar. 2024 , 03:14am Got you on that! [Read]
Nikkaeunice, 15 Mar. 2024 , 03:18am Hi Nafisul! Upon checking your EID it is not pushing through, can you please check if there is a missing number? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:21am Eid:
89049032007208888900169159627957
Md Nafisul Islam, 15 Mar. 2024 , 03:22am IMEI:
35 438735 602009 2
Nikkaeunice, 15 Mar. 2024 , 03:25am Thank you once again, upon checking your EID it is showing here that it is connected to the line ending 0474. Can you confirm? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:25am No it's not
Nikkaeunice, 15 Mar. 2024 , 03:28am Got it! thank you for confirming I will just proceed with a physical SIM and then later on we will activate your eSIM. [Read]
Nikkaeunice, 15 Mar. 2024 , 03:30am May I kindly ask for the billing address? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:30am 6364 Wandering Way, Norcross, GA 30093
Md Nafisul Islam, 15 Mar. 2024 , 03:30am Btw, I phone doesn't have any slot for physical SIM.. so yah we would need eSIM
Nikkaeunice, 15 Mar. 2024 , 03:30am Thank you! Can I kindly ask for your email address? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:31am nafism007@gmail.com
Md Nafisul Islam, 15 Mar. 2024 , 03:32am Actually sorry you want email address to tie the new line to right?
Nikkaeunice, 15 Mar. 2024 , 03:32am Yes that is correct, I totally understand, I am getting an error on my end when I tried using your eSIM that is why we are using a physical SIM, no worries after 3 business days we will call you back to activate the eSIM that is also the day that your line will be activated. Sounds good? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:33am Ok got it
Nikkaeunice, 15 Mar. 2024 , 03:33am The email will be for your billing information. [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:33am And for the new line, email address is: nafia.tajeem@gmail.com
Nikkaeunice, 15 Mar. 2024 , 03:33am Thank you! [Read]
Nikkaeunice, 15 Mar. 2024 , 03:35am I will be sending a one time pin for the line ending 1488 are you available to receive it now? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:35am Yes
Md Nafisul Islam, 15 Mar. 2024 , 03:36am 736148
Nikkaeunice, 15 Mar. 2024 , 03:37am Thank you for the swift response! [Read]
Nikkaeunice, 15 Mar. 2024 , 03:38am I will be asking you for the billing information. May I please ask you to answer the form? [Read]
T-Mobile, 15 Mar. 2024 , 03:38am Click here to access our secure forms: https://t-mo.cc/bbvgiyae6l [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:39am Shouldn't be new number adjusted on the account
Nikkaeunice, 15 Mar. 2024 , 03:40am May I please confirm what do you mean by adjusted on the account? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:42am I meant we already have an account that has 3 users (it's an employee account)
Md Nafisul Islam, 15 Mar. 2024 , 03:42am Adding a line to it.. shouldn't the balance be added to it.. or should I be paying it separately
Md Nafisul Islam, 15 Mar. 2024 , 03:44am Do you have a number I can call? I think it's way faster over the phone than text
Nikkaeunice, 15 Mar. 2024 , 03:46am That's a great question, MD Nafisul. To answer the question, the line will be charged in the account. On the other hand, to process an add a line, there is [Read]
Nikkaeunice, 15 Mar. 2024 , 03:46am ***there is a deposit charge of $5 (upfront cost) [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:47am Ok got it
Nikkaeunice, 15 Mar. 2024 , 03:48am I can definitely provide you the customer care number, you can contact them at 1-800-937-8997 so they can process your request. Will this work for you? [Read]
T-Mobile, 15 Mar. 2024 , 03:48am Form Submitted [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:49am That's fine. I just submitted the form.
Nikkaeunice, 15 Mar. 2024 , 03:49am Alright! Thank you so much, I'll put the details now. [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:49am Ok
Nikkaeunice, 15 Mar. 2024 , 03:51am Is this payment information have the same address as 6364 Wandering Way, Norcross, GA 30093 ? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:51am Yes
Nikkaeunice, 15 Mar. 2024 , 03:52am Thank you!By activating or purchasing today, you agree to the service terms we just discussed, specific terms of your rate plan(s) for service activations, and our Terms and Conditions of Service, which require arbitration of disputes unless you opt out within 30-days. Following our conversation, you will receive an email with additional details on your services and billing. Please be sure to review this completely. Considering the information provided, would you like to continue with this transaction? [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:52am Yes
Nikkaeunice, 15 Mar. 2024 , 03:53am Got it! [Read]
Nikkaeunice, 15 Mar. 2024 , 03:53am Upon completion of the task, I'll make sure to notify you. Your patience is greatly appreciated! [Read]
Nikkaeunice, 15 Mar. 2024 , 03:56am I have submitted the order! Your order number is:510169185420 and the estimated ship date is between 2024-03-14 and 2024-03-18. You can track your order using your T-mobile app using these steps:
- Open the app.
- Scroll to and tap Track shipment to get the latest update on the location of the package.
Or - Open the app.
- Select More.
- Select Contact Us.
- Scroll to and select Check order status. [Read]
Nikkaeunice, 15 Mar. 2024 , 03:57am While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile. [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:57am No that's all thank you
Md Nafisul Islam, 15 Mar. 2024 , 03:57am Actually can you tell me the physical SIM number issued?
Md Nafisul Islam, 15 Mar. 2024 , 03:59am Nvm I will end the chat
Nikkaeunice, 15 Mar. 2024 , 03:59am That's great to hear I can't wait for you to have your line activated soon! as per the physical SIM it will be issued once the order has been shipped out. I will be contacting you back to activate your eSIM. [Read]
Md Nafisul Islam, 15 Mar. 2024 , 03:59am Thank you again