Defective

We understand that you would like to request for a review of your units marked as defective. We've reviewed and determined that we can't process this review request as per the "Shipping and routing requirements" and the "FBA customer returns policy."   When the fulfillment center receives the shipment, it undergoes certain quality checks. If the units from the shipment fail to meet the mandatory criteria listed under the "Shipping and routing requirements", they are marked as defective.   Additionally, units returned by a customer are assessed by Amazon to determine who caused the damage, before being moved to defective or damaged disposition.   Most common reasons for units to be marked as defective are as follows:  

• Transparency codes or 2D barcodes are missing or the units fail transparency check.  
• Incorrect title is provided.  
• Product information is missing such as, size, color, and expiration date.  
• QR code is unreadable.  
• Product doesn't have proper shield or seal covering the units.  
• Product that is received doesn't match with the product details page.   As these units have been set aside, you can create a removal or disposal order for them.   For more information, go to the following help pages:   "Shipping and routing requirements":   https://sellercentral.amazon.com/help/hub/reference/G200141510   "FBA customer returns policy":   https://sellercentral.amazon.com/help/hub/reference/G200379860   "Remove inventory (overview)":   https://sellercentral.amazon.com/help/hub/reference/G200280650

Annotation

• Critical Information:
↪ SP's issue: ↪ Detailed Resolution to SP:

• ASIN/FNSKU/SKU Identifiers:

• SOP/Help page Used (include the title):

• Tool used (Include the result and link):

• Baozipu Y/N: - If Y, Baozipu title:

• PAA/Transfer/PMA Detailed Reason:
• Seller Dissatisfaction: • Andon Reason: