EMPATHY FOR BAD EXPERIENCE

I genuinely appreciate your patience.

My sincere apologies once again for any inconvenience.

Thank you for your time and patience.

Thank you for remaining so positive.

We appreciate your understanding.

I appreciate you reported to us about the problem. We will look on to it immediately

You are totally right. Thank you so much for notifying us about the issue. It makes me really sad to hear this happened

Thank you so much for your patience, XXX.

POWER SPIELS

T-Mobile is committed to provide excellent help. We want to make sure we can help you effectively and efficiently. Can you tell me more about your T-Mobile concern?

I definitely do apologize about this situations, I would really love to look into your account and do the best I can to provide all necessary resolution. Let’s work together and get this resolved today.

Our goal is to provide the best service. Please let me make this right for you. Let's work together to ensure everything is resolved. Please give me few moments to check what we can do.

I am part of T-Mobile, and your previous experience is also my responsibility. I want to make sure that I can make amends by providing you an excellent service. And I hope that whenever you think about T-Mobile, you will always think about your conversation with me.

I know that my deepest apology won't take away the frustration for reaching us multiple times but of course I'll make sure that I'll give you BEST of the BEST for an upgrade and make your time worth it.

The best date that we can set up your new bill due is every (NEW DUE DATE) of the month but please know that, you will have two bill in the next cycle once we change the due date.

First bill would consist of prorated charge from your old close date up to new close date then second bill would be your normal bill for your new bill cycle. Are we good to change this?