(VehicleDetails No): 

I've checked, but the information if this vehicle has XX isn't listed at the moment. Not to worry though! I'll make sure to ask the dealer on your behalf and provide you with all the details. Expect to hear from them soon about whether VEHICLENAME has what you're looking for.

I've checked but the information if this VEHICLE NAME has _____ isn't listed at the moment.  I'll reach out to the dealer to get those details for you, and they'll be in touch soon.

I noticed that our virtual assistant has already provided the features of this VEHICLE. I'll have the dealer reach out to you to confirm those details.

I'd like to have a specialist at the dealership reach out to confirm these details and discuss more about the Altima with you.

Probing - Vehicle Details No 

Instead of asking if the customer wants to purchase or set up an appointment when they're just inquiring  about vehicle details, you can use:

* Do you have any other features or options you are looking for in this car?

* Would you be interested in other car brands that have a sunroof?

These questions are more open-ended and help guide the conversation based on the customer's interests.

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(VehicleDetails Yes): 

Great news! I've confirmed that this vehicle does have XX, just as you were hoping. Is there anything else you're looking for or any other questions I can help with?

Vehicle Details Yes	
Great news! I've confirmed that this vehicle does have XX, just as you were hoping. Is there anything else you're looking for or any other questions I can help with?

Note: We don't need to let the shopper know that we will let the dealer know but make sure to include what was confirmed in the lead notes for the dealer to follow-up.

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Templates vs Tagging

1. Great news! I've confirmed that this vehicle does have XX, just as you were hoping. Is there anything else you're looking for or any other questions I can help with?

	a. We used vehicle details yes, but we tag it vehicle history.

2. I've checked, but I couldn't confirm if this vehicle has XX. Not to worry though! I'll make sure to ask the dealer on your behalf and provide you with all the details. Expect to hear from them soon about whether VEHICLENAME has what you're looking for.
 
	a. We used vehicle details no, but we tag this vehicle history. We would have sent a CarFAX or AutoCheck if it had been available.

3. Use Vehicle History – title, number of accidents, number of owners or type of ownership.

4. For Questions about Condition, Maintenance, Service History, or Accident Details: These are considered CarFAX or AutoCheck if we send one, or vehicle history if we don’t.