Autopay As per checking, I could see here that you're enrolled with Autopay however the payment method on file is Credit card ending in ****0625. Please be advised that the qualified payment method to received the Autopay discounts are Debit card, T-Mobile Money and bank account. Would you like to update the payment method right now so we can help you apply as well an Autopay discount? - Netflix - An account owner may have the ability to buy an extra member slot and invite people outside their household to use Netflix. An extra member will have their own profile, account, and password, but their membership will be paid for by the person who invited them to join. This feature is only available through Netflix and not available for customers billed through T-Mobile. An account owner may have the ability to buy an extra member slot and invite people outside their household to use Netflix. An extra member will have their own profile, account, and password, but their membership will be paid for by the person who invited them to join. This feature is only available through Netflix and not available for customers billed through T-Mobile. ----- Thanks for reaching out, as a result of recent Netflix changes, we're updating the Netflix on Us benefit to Netflix Standard with Ads, a $6.99 value, starting Jan 24th. After our subscription discount. As per checking, you are currently receiving the 1 Screen Netflix subscription with this, we will help you update the Netflix Subscription to Standard with Ads with 2 Screen which will take effect by January 24. Should we proceed right now? I completely understand that you don't want to have the Ads on the current Netflix subscription please be advised that the Netflix were increasing their pricing. In case you would like to have the No Ads Subscription, you will receive a $8.50 charges per month if you choose the Netflix Standard (no ads) and the you will receive the first bill cycle after 1/24. I know how important for you to have the No Ads Subscriptions however this was a result of recent Netflix plan and pricing changes, we’re updating our monthly Netflix on Us benefit to include the new Netflix Standard with ads plan from Netflix. Right now, here are the current Subscription plan. - Netflix Premium will be $16.00/mo on your first bill cycle after 1/24. - Netflix Standard (no ads) will be $8.50/mo on your first bill cycle after 1/24. - Netflix Standard with Ads” will be $0 on your first bill cycle after 1/24. This is not the experience that we wanted you to have and With this, we are offering you to have a Hulu with ads On Us for 6 months. Would you like to consider this option instead? Here are the difference with the current Netflix Subscription that you have. Netflix Basic Retired - Video and Sound Quality: FAIR - Resolution: 720P - Simultaneous Streaming: 1 screen only - Number of Devices for Download: 1 devices only - Advertisement: No Ads - T-Mobile Monthly pricing: RETIRED and will not be available after January 24 Netflix Standard (With Ads) - Video and Sound Quality: GOOD - Resolution: 1080P - Simultaneous Streaming: 2 Screens - Number of Devices for Download: 2 Devices - Advertisement: With Ads - T-Mobile Monthly pricing: On US | It is Free and you can have a Hulu on Us for 6 months as well. Netflix Standard (Without Ads) - Video and Sound Quality: GOOD - Resolution: 1080P - Simultaneous Streaming: 2 Screens - Number of Devices for Download: 2 Devices - Advertisement: Without Ads - T-Mobile Monthly pricing: $8.50/monthly Netflix Premium (No ads) - Video and Sound Quality: BEST - Resolution: 4K+HDR - Simultaneous Streaming: 4 Screen - Number of Devices for Download: 6 Devices - Advertisement: No Ads - T-Mobile Monthly pricing: $16/monthly In case that you wanted to consider the Standard Subscription with No Ads, there will be an increase of $8.50 on your monthly bill. I do hope that I was able to explain it further. No worries, your account will be eligible with the Hulu On Us for 6 months together with the Netflix Basic Subscription with Ads. Here's the steps to redeem as well the Hulu On Us. You can use this link https://promotions.t-mobile.com/hulu6monthsonus and the promo code is hulu6monthsonus. Please feel free to Use phone number and promo code to redeem. Just let me know if you have any clarification with this, alright?