Spiels - Ate Carol

hamiming edit publish Spiels For irate cx and you are able to turn around the conversation:

You're very much welcome. Thank you so much for your utmost understanding and for putting your trust in me to handle this for you.

It's my pleasure to help you out today. I should be the one who should thank you for your kind understanding, patience, and for being so nice to me.

Buy time:

Thank you for letting me know about this. I appreciate your time and effort on this one. You have nothing to worry about, I am now looking into your account. mFCR temp check:

While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? Recap & Temp check:

I was able to do account assessment and everything is in good shape. I hope you're enjoying your T-Mobile service. To ensure that I didn't miss anything, is there anything else that I can address for you in your bill, connection and other concern in your account? I'm all at your hands today. Add-on before closing the chat (resolved / good acct):

By the way, I also reviewed your account, seeing here everything is good, services are well provisioned. Rest assured everything is perfectly set on your account. IF POSITIVE

Awesome! So happy we were able to help. Have a great rest of your day! IF NEGATIVE

To address that issue, can you share what can we do to help you with that? IF NETWORK ISSUE:

We are continuously working on our towers, installing the new 5G technology and building more towers all over the country. Rest assured that you will get a better connection once completed. IF PROMOTION THAT WAS NOT ACTIVATED:

T-Mobile never stops creating deals that will be best for our subscribers. While we're creating deals, you may check with our Tuesday offers you can get, one way of thanking our customers every week. We have lots of better deals coming your way! I do see here that you’re enrolled in an automatic notification so that once the new offers come up, you will be notified immediately. CLOSING FOR UNRESOLVED:

Thank you for the time and effort you have shared with me today. Take care and bye for now! Unresponsive / bump:

Hi there! I just want to make sure that you were able to receive the last message I sent? I am still here to help you. Idle / Tried to call:

Hey there! Looks like you are currently engaged into something else as I am routed to voicemail when I tried to call you. Rest assured that -----. Let us know anytime if you need help so that we can check it for further. So happy we were able to help. Again, this is Macarolyn. Have a great rest of your day! Idle / No need to callback:

Hey there! Looks like you are currently engaged into something else and rest assured that everything that we talked about has been notated on your account! So happy we were able to help. Again, this is Macarolyn. Have a great rest of your day! Closing not resolved:

Multiple concern

Just a quick run down of what we have accomplished today, we were able to resolve the following in today's conversation: Concern 1 Concern 2 Concern 3

I hope that I was able to give you an excellent customer service experience worth your time, CX. Have a good one!

one concern

Just a quick run down of what we have accomplished today, we were able to work on I hope that I was able to give you an excellent customer service experience worth your time, CX. Have a good one!

Recap & Temp check:

I am glad that we are able to ----. As we represent T-Mobile, we always aim to provide an excellent experience. The way you see T-Mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-Mobile services so far? If yes

Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! If No

No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here? If GOOD

We appreciate you for providing your good sentiments with T-Mobile and we always aim to be the best in your experience. Do you have something in mind that can make your experience better?