OPT OUT MIGRATION

We appreciate your efforts contacting us about this situation. This is not a price hike. We’re simply offering customers a modernized plan with additional benefits. If our customers prefer to keep their current plan instead, they can.

Would you like to stay with your current plan?

Sure! We can definitely process the opt out migration now. Rest assured that no changes will be made on your account unless you authorize it.

We appreciate your efforts contacting us about this situation and as your support, my goal is to make sure everything is taken cared off.

We can definitely opt out the migration. And also if you want we can definitely discuss it further before we op out this changes. May I know your thoughts about this?

Here at T-Mobile, we periodically review our plans and services in an effort to provide our customers with our latest benefits and features. To do this, we are moving customers from older rate plans to our newer rate plan lineup. As soon as your November bill, you will move to one of these newer plans and see a small increase in cost per line. No action is required on your part to get this newer plan and additional features. Your rate plan will change within the next bill cycle, and we’ll notify you once your new bill is ready.

Still, our customers are our number one priority! You have the ability to opt out to this migration and the good news is you contacted the best team to help!

Would you like to opt out this migration now?

Thanks for waiting, Marlene. Currently your plan is on Go5G Plan wherein you are on the best plan now. This is just a general reminder that you receive. Rest assured that no changes will be made on your account unless you authorize it.

For added assurance we can definitely opt out the migration so that on October 17, 2023 your account will not be affected on any changes. Shall we proceed?

No need to contact us back for this as we take care of this today. Thank you for your initiative to contact us today and we will make sure to note this on your account. We are also glad that we were able to help you optout from the plan migration!

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Hi, xx! This is April from T-Mobile. I'll be glad to assist you regarding your concern. You got me here now and we appreciate your patience to get connected with us. We do apologize for the delay as we're currently receiving large volume of inquiries at the moment.

Just to make sure we're on the same page, you wanted to opt out on the upcoming rate plan migration, correct?

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Got it, no worries. I got your back. The upcoming plan migration is actually only meant for select customers that are on an older/legacy plan to allow them to take advantage of our newer features.

I already checked your account as well, and so far looks like your account is not included, and rest assured there shouldn't be any changes on your bill. To further extend my help, I'll also add the opt-out feature for you to make sure your plan will stay as is unless requested.

Sounds like a plan?

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We truly understand you on that, Linh. This is not a price hike. We’re simply offering customers a modernized plan with additional benefits. If our customers prefer to keep their current plan instead, they can.

We were able to check and read your messages cx, and good thing that you reach us for the migration plan! The migration plan is one of the T-Mobile newest projects and if you don't want to migrate to the plan that we are suggesting, we can definitely cancel it. Would you like to stay with your current plan?

No need to contact us back for this as we take care of this today. Thank you for your initiative to contact us today and we will make sure to note this on your account Natasha! We are also glad that we were able to help you optout from the plan migration!

Thanks for waiting, Justin. Currently your plan is Magenta MAX Military and this migration plan will suggest this newest plan called Go5G which has the the advance feature and benefits that you can take advantage of. Good thing is you can definitely op out this changes.

And also if you want we can definitely discuss it further before we op out this changes. May I know your thoughts about this?

Sure thing! We understand that you worry about this changes. We really appreciate you for contacting us about this Rate plan migration. And rest assured that it will be process right away. Can you give me few minutes to opt out the migration of plan?

GRNOPTOUT

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Actually there's no forcing you to have this migration, its just a notification that we have these changes of features that will be available and you have the control to opt out on it since it will be sent on your both sms and email to decline on it. But don't worry I'm on it now to opt out you on this before that 17th. Let me know if you want me to fix this for you.

The Rate Plan Migration is a new update on T-Mobile and no force switch of our customer on it. Also having this is that you can take advantage of the newer plans. We have additional features which are not available on our older plans and are moving you to the newer ones to give you access to those additional features and future promos on devices.

But you can certainly opt-out of it, you can share this to your family or friends since it was not 17th, it was 12th and giving overview for this one since most of other customer wanted to have more speed on data, take advantage of the upgrade promotions, etc. I hope this clear your mind now since it was new update on our end and we are trying hard to explain to most of our customers.