Upgrade Flow

Upgrade concern: Be sounds excited

• Line the customer wants to upgrade (pag multiple lines).
• Device they are interested with.
• Ask the cx if they are planning to do trade in.
• You can ask memory storage and color (New device)
• If the cx wants to trade in ask for the device they want to trade.
• IMEI of the current device
• Email address and shipping address

Great! May I please get the following so that we can process your order right away? email address shipping address billing address