Order Number: 56465156 Subject: Returns Message: I'm attempting to return a pair of shorts that do not fit. However, the website won't generate a return label. I don't know if the whole return has gone through, in which case i'm out $7 to mail the shorts back. Otherwise, at this point, I'll just find a physical store and return them there. Please let me know if my return online processed or not. Thank you. Dear Matt Mueller, Thank you for contacting Eddie Bauer regarding your order number 56465156. We are sorry to hear you are having website issues in generating a return label. It would be my pleasure to check the returning order for you. As per checking, we have already successfully created a return label for your item Men's Regular Timber Edge Ripstop Cargo Short, (color Carbon, size 33) since September 13, 2021. Once you have the label, print it and attach it outside the package. The Return label also contains an authorization slip that lists the item(s) to be returned, kindly put it inside the return package. Please allow 14 business days for us to receive and take record of your return. You will be notified via email once we receive it then, additional 7 to 10 business days thereafter for us to process your return. An email confirmation along with the return tracking number will also be sent to your email address. Also please take note that a return fee of $7.00 (for packages 5 lbs or less) will be deducted from the credit for the returned merchandise. email/not able to merge account/cx wants to confirm if he has already issued his return label for or#56465156/confirmed that a return label was created/provided 14bd for us to receive and record the return as well as 7 to 10 bd since cx used paypal/we will sent a return tracking number once we already receive his item/mgt/w31 do you have an order number janine check order one item is missing will ship 56587950 yes/willing to wait Not able to merge account/cci to check for her missing item for or#56587950./item Eddie's Favorite Ultrasoft Thermal Henley is backordered/projected shipment is 10/01/cx is wtw/mgt/w31 ruth order sun valley parka --no email deducted on the credit sept 9x another order sept 8 down jacket order confirm chediala.77@gmail.com 56562766 october 4, 2021 wtw Dear CUSTOMERS NAME, Thank you for contacting Eddie Bauer regarding our follow up regarding your recent order number 56562766. We do apologize that you have not receive our email confirmation of this order number. It's my pleasure to provide the order status as well as expected delivery of the item. Our records indicate that your order is still in transit as per Landmark Global. Although we expected our estimated shipment date to be September 13, 2021, kindly allow us 15 business days for you to receive the item. If ever you did not receive the package by October 4, 2021, please contact us at 1-800-426-8020 between 9:00 AM and 5:00 PM ET, Mondays to Fridays. You will receive an email confirmation of the shipment, including the tracking number, once your order leaves our Distribution Center. For your reference, you can check through Landmark Global with this tracking number: LPR0014790002168667484. If we may be of further assistance, please reply to this email or reach out to us via live chat online at eddiebauer.com. Thank you for being a member of the Eddie Bauer Adventure Rewards Program. / Thank you for your continued loyalty to Eddie Bauer. No account to merge/cx claims that she has two order numbers/the first is okay but second or#56562766 she did not receive an email confirmation for her sun valley parka/adv to wait until october 4 since it has exceeded projected shipment, I provided 15bd tf/cx says she is wtw for the item/will send an email documentation to the cx for documentation/mgt/w31 EMAIL/not able to merge account/this is a follow up regarding our conversation earlier of or#56562766/provided that the order is still in transit as per landmark global/allow us to receive the item until 10/04 as per 15bd tf since it exceed the projected shipment date/cx is wtw/provided the tracking number of Landmark Global for cx ref. LPR0014790002168667484. mgt/w31 please call 1-800-426-8020 between 9:00 AM and 5:00 PM ET, M-F. Thank you so much for contacting Eddie Bauer regarding your confirmation of your return label. We are glad that you are able to print off your return label through your email address. It's my pleasure to provide you the next steps in returning the item. Once you have the label, print it and attach it outside the package. The Return label also contains an authorization slip that lists the item(s) to be returned, kindly put it inside the return package. You may drop it off to the nearest drop off location in your area and they will take it from there. Please allow 14 business days for us to receive and take record of your return. You will be notified via email once we receive it then, additional 3 to 5 business days thereafter for us to process your return. email/cx was able to print his return label through an email confirmation/provided next instructions on how to return the item as well as 14bd to receive and take record of the return then 3 to 5 business days for refund/mgt/w31 Re the Weatheredge waterproof/breathable tech, does this refer to the layer of finish on the inside of the jacket? If so, how long is this finish guaranteed against peeling or deterioration, given normal wear? Thank you so much for contacting Eddie Bauer regarding our Weatheredge technology. We do apologize for the limited information since we don't have the actual item. Nevertheless, we do appreciate your interest in our products and we are happy to provide what we have here. We have found out that Weatheredge is our Eddie Bauer's line of waterproof, breathable fabrics. Products made with WeatherEdge provide fully seam-sealed protection in the worst mountain weather. fends off weather while providing exceptional breathability. Maximum breathability is paired with waterproof protection in the seam-sealed, three-layer WeatherEdge Flux laminate, which is powered by eVent. We hope this information has been useful. If we may be of further assistance, please reply to this email or reach out to us via live chat online at eddiebauer.com. Thank you for being a member of the Eddie Bauer Adventure Rewards Program. / Thank you for your continued loyalty to Eddie Bauer. Sincerely, Maria  Eddie Bauer Customer Service