Billing 1

CR screen - credit limit

Billing 2 How we bill 1 Billing Cycle = approximately 30 days ex: July 5 to Aug 4 1st bill = 2 months, virgin media bills in advance so your first bill will cover 2 months worth of bill, will be generated 15 days after installation ex: intall date = july 5 1st bill coverage = 05/07/26 - 04/09/26 - 2months generation of first bill = 20/07/36 - 15 days 2nd bill coverage = 05/09/26 - 04/10/26 generation of first bill = 20/08/36

in vm bill before services = pay before services

25 nov = 10 dec = 25 nov to 24 jan 27 25 nov to 24 dec 10 jan 25 jan to 24 feb 27

18 sept = 3 Oct = 18 sept to 17 nov 3 nov 18 nov to 17 dec

07 nov = 22 nov = 07 nov - 06 jan 22 dec 07 jan - 06 feb

10 sept = 25 sept = 10 sept - 9 nov 25 oct 10 nov - 9 dec

Prorate ex: 28 june - last biil = 18 july to 17 aug = £40 next bill = 28 july = 18 aug to 17 sept = £40

added £25 of tnt sport added per daily aug 25 to 17 sept = 24 days next bill = 28 aug = 18 sept to 17 oct = £85 that is because there is a prorate of 20 pounds since we added it in the middle of your billing cycle your additional service of ---

25/30 = £0.833 x 24 = £20

next bill = 28 sept = 18 oct to 17 nov = £65 (added £25 of tnt sport added per daily aug 29 to 17 oct = )

due date is 20 days after bill generation, due to emailing, which is delivered directly into their home which takes up to 7 to 10 days, sending of check is another 7 to 10 days blue bill = not yet due red bill = not paid late payment charge = 7 pounds and 50 pence 1st unpaid ex: £40 per month, next month payment = £40+40+7.50 = £87.5 2nd unpaid after 50 days = restricted/soft disconnection = 20 half of the month, £87.5 + 20 = £102.5 120 disconnection = 4 months

Billing 3 Billing cycle - cv > f10 > bill date

Disconnection Rocket Science - Process when should you log a disconnection when do you disconnect - disconnection follows a 30days minimum notice should be followed - maximum of 60 days i can book a disconnection at 6 months so we can reschedule it you can call us again before the 30 to 60 days before your desired cancelation date

AA - Personal Reasons/ Change of circumstance AB - Prize, Expensive AC - Product Features, unsatisfied AD - Service, Complicated billing, rude agents, call backs not made AF - Right to cancel, 14th day cooling off period, recontract existing customer, 30 days notice, no disconnection fee, AJ - Faults, exhaust all option AS - Never Installed, active acc but failed to install equipment, exception to disconnection rule if AS can disconnect after 24hrs AX - 14-day guaranteed cancelation, new customers, 7 days notice, if they declined 7 days can offer 24hrs disconnection, no disconnection fee,

*tell coach every time you make a cancel that did not reach the 30 days minimum immediately, within 24hrs