I would really love to help you here, apparently we have limited options for you here in messaging. It's best that you contact our team via this hotline 1-800-937-8997. They will ask you some question to verify the account so that they can further assist you regarding your xxx concern.
We have only one way to verify the account. The customer care over the phone is the only option. If you were unable to call, you can go directly to the nearest retail store on your area and consult them to do the verification for you