Overview:

As we continue to enhance our cyber infrastructure to safeguard customer accounts, we have a rapid yet essential change to our digital password resent process launching as early as Thursday, February 29th. This new flow will consist of one additional SMS notification confirming a password reset request was truly processed by a customer.

DETAILS:
- Anyone who initiates a password reset via T-Mobile web or app platform will receive a new notification asking the customer to confirm the request. 

- If the customer replies yes, it will be followed up with the normal OTP message to proceed. 

- If the customer replies no, the customer will receive a message informing the password reset request has been cancelled.