INTERNAL TRANSFER CANNED RESPONSE

TRANSFER LIMIT

• For incoming electronic funds transfer requests, Ally Bank has a daily limit of $500,000. There is also a monthly limit (rolling 30-day period) of $1,000,000. For outgoing electronic debit transfer requests, Ally Bank has a daily limit of $150,000. There is also a monthly limit (rolling 30-day period) of $600,000. If you'd like to initiate an ACH, I'm happy to walk you through submitting the request online.

CONFIRMATION

• Just to clarify, we will be processing your internal transfer for $xxx from your account ending in xxx to your account ends in xxx. Are you authorizing me to submit this transfer?

FUTURE DATED

• Just to clarify, we will be processing your internal transfer for $xxx from your account ending in xxx to your account ends in xxx to be processed on xxx. Are you authorizing me to submit this transfer?

PROCESSSED

• I just processed your internal transfer. You can view this transaction on your online account as well as the confirmation number.

IF THERE IS NO OTHER ACCOUNT WITH ALLY

• (Name of the customer), I have checked your account, and as per checking here there is only one account open. Therefore, As of the moment, unfortunately we cannot process the internal transfer as there is only one account open. On the other hand, if you may prefer, you could open a new account in Ally and/or link another bank account to process the transfer. But just to clarify this will result to external bank transfer