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No worries, I will ensure that would be prevented moving forward. That is absolutely not the T-Mobile experience we would like you to have and I am really glad that you have given me this opportunity to turn that around. Was I able to square it out?
I am really glad you shared us your thoughts about T-Mobile, we value your feedback and we take serious action just to make sure that moving forward, you would get the type of experience we want you to have for a Carrier.
I do get what you mean and it's very helpful that you shared that to me, that would improve us over all moving forward and would help other customers as well.