billing platform
- YouTube billing- desktop, mobiles sites 
- Google play billing- yt tv Android app, yt Android app
- integrated billing
- iOS billing

integrated billing
- they are paying their subscription through our billing partner (Verizon, best buy and WoW)

what we do not support- (route them or contact the said platform)
billing and payment issues - refunds, incorrect billing-, unauthorized charge
account set up and cancellation-  incorrect Google account link, billing for canceled service, how to cancel
partner specific queries- partner company service questions, special offers, rate plans, online order.
external partner product troubleshooting

important limitation
we cant see transaction history for  best buy/ verizon billed customers in sales force
- they can only cancel their service

action for duplicate charge inquiries
- involuntary pauses ( due to declined payments) will still occur.

billing entries in sales force ( integrated billing)

what can we see: price details  for best buy and Verizon billing entries
key difference


CHANGING BILLING DATES
monthly payments plans
installment payment overview

installment structure- 8 month plan for 2025, 4 month plan standard for most states and google play billing

geographic restriction- 8 months plan aren't available in 4 states ( colorado, amine, utah, and wisconsin
- eligibility is based on a users current and billing location

billing platform restrictions-  yt billing ( 8 month), google play billing ( 4 months) iOS and integrated (does not support any installment plans)

cost and payment- no discounts even if you pay lump sum or installment

auto renewal- users auto renewal with their original installment plan

YouTube tv main plan requirement- user must have active YouTube tv to access nflst or add ons


Forms of payment
-Google payment (payments.google.com)
accept forms of payment for YouTube tv and nflst: cards, Google play/wallet, paypal

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RESOLVING PAYMENT ALERT

Retry payment flow
				1. click update on the banner alert ( retry payment with mastercard)
				2. select retry payment
				3. click continue
				4. click pay now