I appreciate you letting us know about this, {}. I understand this experience has been frustrating, but this order isn't eligible for a refund. Thank you for understanding. 

Hi, We understand this is not the response you were expecting. However, we won't be able to provide you with a price adjustment on this order. 

We are sorry that we could not provide the adjustment that you were looking for. I understand that this experience can be frustrating and upsetting. However, we are unable to make any adjustments at this time. Thanks for understanding.