sale script

Trust F11 Products that show in the top 6 are most likely to work If a product does not work, choose another from F11 Credit cards You can use either of card numbers listed below 4111 | 1111 | 1111 | 1111 5454 | 5454 | 5454 | 5454 The expiration date for the credit card can be any date in the future

customer calling - customer concern - what did you do - what did you offer to the customer- csi close if you offered replacement include that the customer agreed with the replacement with ^%15 savings pass

Thank you for calling 1-800flowers.com, my name is Mike. How may I assist you today?

I would be happy to assist you with placing an order. May I have your first and last name, please?

Thank you, may I have your phone number and zip code?

Thank you, and are you ordering for yourself or someone else today?

May I have the first and last name of the recipient, please?

Thank you, and may I have the zip code that we are delivering to?

Will this be delivered to their home or work?

Thank you, may I have the street address? Is there an apartment number or Suite number?

Thank you, just to confirm the recipients street address is 133 West 58th Street. Apartment 502A, NY, NY

May I have their phone number?

Do you have a product in mind?tara

Thank you, that is our Love You To The Moon & Back Cupcakes [PRICE]. This item will arrive on [DATE].

How would you like the message and signature to read?

Just to confirm, your message will read:"Congratulations on the birth of your Beautiful Baby! All our Love, Beth and John Smith" Is that correct?

Are you ordering for anyone else today?

Let me share a great way to save on this order and future ones! Our Celebrations Passport Program gives you free standard shipping and no service charge on thousands of eligible gifts across our entire family of brands—including flowers, gourmet treats, and personalized items. It’s just $29.99 for the whole year, and the benefits start immediately, so you’ll save on this order today. If you send gifts often or love treating friends and family, this is a fantastic value. Would you like to enroll and start saving right away?

Your order total is [ORDER TOTAL]. CLICK TO MASK THE CALL

May I have your credit card number and expiration date please? 

May I have the name of the credit card holder, as it reads on the card? Note: Click "NO" for both questions "Are you the card holder? and Are you placing the order on behalf of the card holder?"

May I have your street address including the zip code?

Do you have an alternate phone number you would like to add?

Do you have an email address that you would like to add so that we can send you the order confirmation? CLICK COMPLETE ORDER

Is it ok to authorize your credit card?

CLICK TO UNMASK THE CALL Is there anything else I can help you with today?

Thank you for shopping with 1800flowers.com, again my name is Mike and have a wonderful day