Cancellation is when a consumer forfeits their products subscription, abandoning any access to the product subscription and services
Consumer may cancel their product at any time either by phone or online myEquifax
- An annual subscription product
- A monthly subscription product
- A trial offer
- A transactional product

Who can cancel
- trained Tier 1 Voice agents
- Billing Support Team
*If Tier 1 agent is not trained to handle this request, the must warm transfer the call to the Billing Support Team.

PRODUCT CANCELLATION TIMEFRAME
Annual - immediately - unused months
Monthly - schedule cancellation for the end of the current month billing cycle
Terms of Use - if not agree - cancel immediately
Trial offers - immediately
Transactional Products - transactional products like 3-Bureau Credit Report adn Scoresare accessible for 30 days. There is no need to cancel


1. Tell consumer to go int Equifax.com
2.  Have them click the login


Cancelling for Deceased Consumers
- warm transfer any requests for deceased consumers to a Tier 3 agent for handling
Deceased Consumer Essential Knowledge