Billing

Key Takeaways To fully address a customer's billing inquiry, it is important to complete a thorough review of the customer's account. Completing a visual audit can help address the customer's stated need as well as any unstated need that they may have. It's important to know where you can find billing information in both Samson and Atlas so you can resolve customers' billing issues efficiently. What the customer sees on the bill looks differently in the billing systems, and understanding that connection can help with more complicated billing inquiries.