https://blissnxt.uberinternal.com/tabs?tabs=contact:cbc8530e-e084-46d2-a66f-3656d0bc6847&view=0 Issue: MOT Free last date confirm the purchase button doesnt work in the app error: No error message Resolution : I am sorry to hear of the difficulties you are having access and using the AA roadside assistance that you are eligible for as part of the UberPro rewards program. We would ask that you would confirm the following before trying to avail of the discount again: Confirm that you have signed up for the AA app with the email address that is associated with your Uber account Confirm that you signed up for the AA app through the available link in the rewards section of your Uber app If you are still experiencing issues at this point, it is advisable that you would reach out to AA directly as they may be experiencing some difficulties on their end. You can contact the AA directly on the following; - Email: smartcare.uber@theaa.com - Phone: 0330 018 3445 Anything else: N Knowledge Base URL:https://uberkb.lightning.force.com/lightning/r/Knowledge__kav/ka0WP0000000RvvYAE/view Contact Type : Driver > Account > Driving rewards > Rewards Program > Rewards > Car Maintenance _______________________________________________________________ Issue: need to know, URMC date and the month starting uber Resolution : Provided Aug 10, 2022 Anything else: N Knowledge Base URL: Contact Type : Hi this is Name from BPO I have a driver here name and the account us fully verified The reason why the driver called in because _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:96d50057-f99c-4413-b808-137cb4984b9d&view=0 Issue: received an email about, feed back from rider, verbal altercation Resolution : Transfer to IRT Checked and confirmed that there was a related contact that was being handled by the safety team. Consulted IRT for further assistance. No other issues raised. Related Contact/s: N/A Anything Else:N/A KYC Status:N/A KB/Resources Used: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Global-Safety-Support-Taxonomy CT: Driver > Driver phone support issues > Escalations CT: Other > Potentially Critical Review Anything else: N Knowledge Base URL: Contact Type : _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:c415e693-a77d-43ea-8c09-26f92267769b&view=0 Issue: Tuesday - Thursday: Payments are deposited directly into your bank account. NOTE: Some banks take additional time to process deposits. As a result, you may not see your deposit until Thursday evening. Resolution :https://uberkb.lightning.force.com/lightning/r/Knowledge__kav/ka0WP0000000MYqYAM/view Anything else: N Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Driver-Confusion-about-payment-statement-UK-IRL Contact Type : Driver > Payment > How payments work > Payment schedule _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:3a55277f-cc75-4eb6-8ef8-3b5308e154cc&view=0 Issue: insurance about to expire Resolution : Checked, document Digital Online Certificate is updated but the insurance certificate is not Anything else: N Knowledge Base URL: Contact Type : >Document _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:1aa70321-9ccc-4eab-9516-d496826e4fa8&view=0 Issue: contact 3-4 times about pension dept.. and info does not match Resolution : Drivers license National Insurance Document is uploaded National Insurance Document is uploaded: Doc approver needs to be reviewed for matching document and ID number Anything else: N Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Driver-Pensions-UK Contact Type : Document update Drivers license National Insurance Document is uploaded _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:89279cc3-636e-4513-90ca-5ac15579ede2&view=0 Issue: not receiving trip, Airport heathrow terminal 4 was sent to priority area but nothing is in there,, It is also very important to ‘accept’ the “Head to the Express waiting area” alert before making your way to the Express waiting area. We have noticed that many drivers forget to accept the alert. Can you please provide a photo of the receipt in order for us to review the charge? Resolution : Anything else: N Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Not-getting-requests-in-Airport-queue-Airport-Cherry-Picking-EMEA-EMEA https://uberkb.lightning.force.com/articles/en_US/Knowledge/Driver-Airports-UKIi Contact Type : Driver > Info > Standards & service questions > Airports _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:bd88e294-e6d0-4b41-8241-2c88bc84811d&view=0 Issue: uber driver and uber eats , inquiring about 5.99 charge deducted on the account Resolution : Checked misc fee and earners transaction history none of the charge appeared. Transferred to Rider dept Anything else: N Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Transfers-UK-CSR-Phonebook Contact Type : > Caller not eligible for phone support _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:07f61b4d-157e-4d0b-8630-1f02429c9167&view=0 Issue: Not getting holiday pay in 6 weeks Resolution : At the end of each week, we will review your total per-trip holiday payments. If you have received less than 12.07% of your applicable weekly earnings, we will apply a top up payment, included in your statement under ‘Additional holiday pay‘. If you have received more than your weekly 12.07% entitlement, we take full responsibility and will not request this back. You get to keep the extra! Anything else: N Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/D-UK-Holiday-Pay-on-the-Offer-Card-XP Contact Type : Driver > Regulatory Benefits > Earnings > Holiday pay xxxL2escalationxxx Summary: Not getting holiday pay in 6 weeks Reason for escalating: Driver thinks hes not recieving holiday pay correctly TL/SME escalation approval: Yes TL/SME email: KMONTE9@EXT.UBER.COM Knowledge Base: https://uberkb.lightning.force.com/articles/en_US/Knowledge/D-UK-Holiday-Pay-on-the-Offer-Card-XP Section: Scenario 5. My holiday pay is not correct _______________________________________________________________ https://blissnxt.uberinternal.com/tabs?tabs=contact:b13e8bbc-238a-44ec-aebc-4b5184d2bcd4&view=0 Issue: can't receive jobs trips Resolution : We appreciate you reaching out to us regarding the issue of low demand. Our team is regularly analysing the platform to ensure a better experience for both drivers and riders. Here are a few suggestions that might help you increase your earnings during times of lower demand: Earnings Trends: Earnings Trends shows you when and where you can make more money while driving based on where other drivers have been earning the most over the past 28 days. You can access Earnings Trends at any time by visiting the Earnings section of the Driver app. Explore New Areas: Try exploring different locations that might have higher demand. Familiarising yourself with popular pickup spots can increase your chances of getting more trip requests. You can read more here: Anything else: N Knowledge Base URL: https://uberkb.lightning.force.com/articles/en_US/Knowledge/UKI-Not-getting-requests-due-to-low-demand-EMEA Contact Type : Driver > Account > Not getting requests > Not getting requests due to low demand _______________________________________________________________ Issue: Resolution : Anything else: N Knowledge Base URL: Contact Type : _______________________________________________________________ Issue: Resolution : Anything else: N Knowledge Base URL: Contact Type : _______________________________________________________________ Issue: Resolution : Anything else: N Knowledge Base URL: Contact Type : _______________________________________________________________ Issue: Resolution : Anything else: N Knowledge Base URL: Contact Type : _______________________________________________________________ Issue: Resolution : Anything else: N Knowledge Base URL: Contact Type : 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