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Best, ( your first name , and initial of your lastname.) Customer Service Representative Papaya Pay Phone: 888-850-5196 4am - 9pm PST Email: help@ppaya.com

Website: https://papayapay.com/contact

AND ALSO I JUST WANT TO INFORM YOU THAT WE HAVE SUCCESSFULLY PROCESSED YOUR REFUND AND IT WILL REFLECT ON YOUR ACCOUNT FOR (2-3 BSD OR 3-5 BSD)

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If you have any further questions or concerns, feel free to reach out. Have a great day!

Please watch your inbox for a 30-second survey in the next hour. Your feedback helps us improve your experience.

Your subscription to Privacy Protection has been cancelled. Rest assured you no longer have an active subscription with us.

It’s possible that you accidentally subscribed to this after completing an online payment with one of your providers or billers. It appeared as a post-payment offer on the next screen, with options to protect and scan your information. These prompts appeared after you clicked "Continue" button.

What is this privacy subscription for? The privacy subscription with Papaya Payments is designed to enhance the security and privacy of your financial transactions. It includes: Data Encryption: Protects your sensitive information during transactions. Identity Protection: Helps safeguard your personal information against unauthorized access. Monitoring: Alerts you to any suspicious activity to keep your accounts secure.

If you have any further questions or concerns, feel free to reach out. Have a great day!

Please watch your inbox for a 30-second survey in the next hour. Your feedback helps us improve your experience.

HELP or HOW TO

Thank you for reaching out!

The Papaya app allows users to submit bill statements to be paid out to the provider. However, we are not a payment lender and we do not pay bills on behalf of our users to be paid back later. All funds transferred to providers will be charged to your preferred payment method, be it a bank account, credit or debit card.

Additionally, The app does not automatically split bill amounts into 4 payments. However, you can choose to pay any amount towards a bill that you like. You can then go back into this bill and continue to make payments. I hope this information has been helpful!

Papaya Payments is a third-party service that facilitates payments for bills uploaded to the app. We do not have the capability to process deductibles for payments

HIPAA

Hello,

Thanks for reaching out! In the interest of user security, before we can provide any additional information we are required to verify your identity. This extra step helps us keep your information safe, and helps to ensure only authorized personal can make inquiries on an account.

So that I can assist, please confirm any 3 of the following: Biller name Payer name Payer address Payment Amount Last 4 digits of payment method Date of birth of Patient on bill statement

ASKING FOR RECEIPT *

Hello User,

Thanks for reaching out!

Papaya Payments is a third party to all bills uploaded to the app. For this reason, we do not have the ability to send copies of bill statements or receipts for payments. I would recommend reaching out to the biller directly if you need a new bill copy or a receipt.