!!ALWAYS 'ADD TRANSACTION' FIRST THEN CASE RESO: MODIFY (IF THERE'S A PAYMENT 'YES' IF NONE CLICK 'NO' THEN SAVE)!! :) ____________________________________________________________________________________________________ Acknowledgement and Resolution - ALLOCATED STATUS I sincerely understand that you want to modify your order. I'll be happy to check your order status and see if we can make any changes. I sincerely understand that you want to modify an item to your order. I'll be happy to check your order status and see if we can make any changes. ____________________________________________________________________________________________________ EXCHANGE I totally understand you have to contact us in regards with your item you want to exchange in size/color. I'll be more than happy to help you. Please wait 1-2 minutes to check if the item is still in-stock. RESOLUTION: Thank you for patiently waiting. I have successfully exchange your item. The total amount for your order is $__. The packaged will be delivered on (PDD), and here's your order number ____. You will also receive an email confirmation within an hour. ____________________________________________________________________________________________________ WAIVED SHIPPING I totally understand you have to contact us in order to waive your shipping fee. I'll be more than happy to check your order status and see if we can make any changes on it. RESOLUTION: Thank you for waiting! Great news, I have successfully waived your shipping fee for order (number). Email confirmation about the changes will be sent to you in an hour. ____________________________________________________________________________________________________ CHANGE SHIPPING ADDRESS I understand that you'd like to change your shipping address in you order. Let me check this for you. As checked your order, we still have time to change the shipping address. I'll go ahead now and process this for you. RESOLUTION: I have successfully changed your address to and you will be able to receive a confirmation of the changes within an hour. The promised delivery date of your order is on XX and the order total is the same XX. ____________________________________________________________________________________________________ UPDATE/REMOVE/ADD ITEM I understand that you'd like to (update/remove/add) an item in you order. I'll be more than happy to check this for you. As checked your order, we still have time to (update/add/remove). I'll go ahead now and process this for you. RESOLUTION: I have successfully changed the size of the item on your order and you will be able to receive a confirmation of the changes within an hour. The promised delivery date is still on XX and your order total is still same amount of XX. ____________________________________________________________________________________________________ CANCEL ORDER I understand that you wanted to cancel your order. May I know the reason for your cancelation request? Please wait 1-2 minutes to check if I can still process your request. RESOLUTION: All set. I have successfully canceled the order and you will be able to receive a confirmation within an hour. You will see the pre-authorization drop from your form of payment in 3-5 business days. ____________________________________________________________________________________________________ ADD AN OFFER CODE I understand that you'd like to add an offer code in your order. Let me check this for you and see what I can do. RESOLUTION: Thank you for patiently waiting. I have successfully add (offer code) to your order. Email confirmation about the changes will be sent to you in an hour. ____________________________________________________________________________________________________ IF CAN'T ADD OFFER/OFFER EGC RESOLUTION: Hi, I apologize that the offer code won't apply to your order upon checking here in my end. Since the offer won't apply will honor the discount for your order. Hi, I apologize that the offer code won't apply to your order. What I can do here is to give you a $__ gift card. You will be receiving an email confirmation within an hour. ____________________________________________________________________________________________________ APPLYING OFFER CODE I apologize that you're having a trouble applying your offer code. I'll be happy to assist you redeeming your offer. RESOLUTION: I have successfully applied the offer code to your order, and your new order total is and you'll get an email confirmation within an hour. Please note that you will be charged for the updated amount of your order once it ships out. The est. delivery of your order would be (PDD). ____________________________________________________________________________________________________ PLACE AN ORDER I understand that you wish to place an order for your favorite items. I will do my best to help you. RESOLUTION: I am happy to let you know that that your order has been placed. You should receive you package in no later than (PDD). You will also receive an email confirmation within an hour. Here is you order number _____ I have already placed your order. Here is your new order #. and you will get an email confirmation within an hour. The est. delivery of your order would be 07/07/2023. ____________________________________________________________________________________________________ IF NO CHANGES WITH ORDER TOTAL FOR MODIFICATION OF SHIPPING ADDRESS, SHIP TYPE, SIZE AND COLOR I have successfully (action made), XX! There is no changes with the order total which is $XX and expected delivery date is XX. You will also receive an email confirmation within an hour. ____________________________________________________________________________________________________ IF THERE'S A CHANGES WITH THE ORDER TOTAL I have successfully (action made), your new order total is XX and expected delivery date is XX. The pre authorization amount XX will be reverse back to your account within 3-5 business days. You will also receive an email confirmation within an hour.