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TALK SAVES

Bago ka mag provide offer go to stop saves para masundan mo Yung offer dun

Let's practice this. If customers calling to cancel their service ask them directly, what seems to be the reason why you want to cancel your account? Is there something wrong with the service or is it about the rate?.

PSF - The paper statement fee is a system generated charge used to offset the cost for the generation,printing and sending out the bill to your address. There is a way though to avoid being billed with this $5.00 charge and that's by enrolling to our automatic billing using your credit or debit card in that way the system doesn't have to print a bill for you and we only ask for the long card number and expiry date, we don't ask for the security pin at the back of the card for security reasons.

Premium edition - it's 12 to 20 full colored pages that's included on all of our subscription and it's being delivered every 2nd and 4th Sunday of the Month. Some of these premium editions are (provide sample premium edition)

If service issue: (delivery, wrong location,late paper)

I understand how this is a concern. I Know that you're paying for this subscription to get these papers delivered to you. As one of the specialist here, I will difinitely make sure that these concerns are handled properly. I would like to ask for 1 last chance from you and I you can give me 1% of your trust right now and let me work on the other 99% to make it up to you I won't let you down. I will pay for your 2 weeks subscription while we're working on this matter and I will start doing it right after this call. If it works, great!! If not you've got nothing to loose coz I will shoulder the expense for 2weeks sounds good?

If Rate issue: (price is too expensive,etc.)

I know money can be an issue. I'm on a tight budget myself, that's why I'm really glad that you got me on the line right now coz we have these in common. Let me help you get the best value for your subscription at a more reasonable cost.( Then go to stop saves or approach support immediately)