---------------- -------------- ITINERARY: https://docs.google.com/document/d/1m-BlpELUQg4bi5zH7BPRWtnGEbVEUJ6JvtKC4K39wHU/edit?usp=drivesdk APPLICATION: https://myacademy.learning-tribes.com/my_courses/all-courses PREDEFIX: https://predifix.ext.hp.com/pc_client/rule_based/ Genesys: HPI361573 oneuid: dave.crisanto@sitel.com cdax: P5992271@partners.ext.hp.com imail: dcris024@ac.sitel.com MSP Link: https://oneuid.msp.hp.com https://us200apcimail02.apc.sitel-world.net/ iMail Link: https://us200apcimail02.apc.sitel-world.net/ | Superman10?????? (6 ?) (PC Password) cdax: https://oneuid.msp.hp.com/ Trident: http://ph621k12app01.apc.sitel-world.net/HPTridentCRM/View/Login.aspx IEX: https://sitel-3.us145lxiexweb01.nac.sitel-world.net/web/guest NICE: 910112738/Superman10???????? (new password Sept 2022) http://kcportal/hp/learning/SitePages/Home.aspx https://recording-int-americas.contact-center.orange-business.com/speechminer/pages/login/Login.aspx?ReturnUrl=%2fspeechminer%2f HPI360180 pogisidomz4 HPI360168 Sitel12345 09/04/21-NEW CERT: 474fb9120307788c000000005d8b91a2 new cert 2022: bd921ed299e4614e000000005d8c257f trouble shooting: http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FPS%20Troubleshooting%20Guide&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748 CALL FLOW/SCRIPT: http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FHP%20PS%20Call%20Flow%20%2D%20UPDATED&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748 Icoach: https://icoach.nac.sitel-world.net/iCOACH JM Login - HPI360366 / Sitel123! No Troubleshooting/oow/smartfriend: c05217520 AUDIO AND MIC ISSUE: http://kcportal/hp/Pioneer%20Shared%20Docs/@@%20PS%20Team%20JM/Audio%20Fix%20with%20Advisories.pdf audio issue HP PAVILION 15 CW000/HP PAVILION 15 CW1000:https://support.hp.com/us-en/document/c06702568 Recovering the BIOS: https://support.hp.com/us-en/document/c02693833 Reference WISE Document HP PCs - Quick Troubleshooting Guide for Top Issues c05931164: http://kcportal/hp/Pioneer%20Shared%20Docs/Template%20-%20TS.pdf ACR: https://acr.prp.ext.hp.com/acr/ common ACR: http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FCommonly%20Used%20ACR%20and%20Assigned%20Cases%202&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748 RCD: https://sitel.smartteam.chat/a/f/5b0d9-TzJO6iFi7rjBLxKq.pdf tagging oow - out of warranty: AMR-STRM_MUM-US-EN-TRADEOOW-SAL1 tagging smartfriend: AMR-C-STRM_MUM-US-EN-SMARTFR bench template: http://kcportal/hp/Pioneer%20Shared%20Docs/@@%20PS%20Team%20JM/Template%20-%20TS.pdf pulse: https://sup-int-americas.contact-center.orange-business.com/pulse/plugins/pulse/#/ https://sitel.smartteam.chat/oauth/adfs?launch_uuid=3b786ec9-ac82-4b9a-8dc3-147e438d217b avtivation key office 365: https://support.hp.com/wise/DocumentDetail/ams-en/?selectedLangCode=en&docId=c04739532&contentType=Process%20Document BITLOCKER MICROSFT: https://support.microsoft.com/en-us/windows/find-my-bitlocker-recovery-key-fd2b3501-a4b9-61e9-f5e6-2a545ad77b3e AUDIO: https://support.hp.com/us-en/document/c06702568 1. Baseboard product ID: 8615 VERSION 46.30 LMI REQUEST ID: Request ID: 10696626 Downtime Tracker: https://forms.office.com/Pages/ResponsePage.aspx?id=s8gWf-_woUWqgZ1ckMuLpeN1AT2i_RhKkQeCpO_gp2tUQkdINkM0MUFLVThCUU9WWlNRMFU0S1dEUSQlQCN0PWcu Kronos | jason trinidad https://kronos8.nac.sitel-world.net/wfc/logon apc\jtrin036 Pw202203 Agent list: Adan, Joanna Mae Albar, Jessriel Anacta, Dhrex Mark Banal, Michael Basa, Marlon Bisa, Lawrence Canlas, Mark Wilson Carpio, Leslie Crisanto, Dave Dagadas, Hazien Javillo, Bon Jovi Joanino, Romeo Mendoza, Charles Edward Navarrete, Jeffrey Pacheco, Marc Palomera, Jose Roman Quintela, Jaydan Reloza, Andrei Innoh Craig Sedrome, Archie Solidum, Wilfredo Veloria, Emmanuel _ecolab/jasontrinindad current period manager check CVD WORK FROM HOME IN CENTER- ANDREI AND JEF NAVARETE FIND AGENT - QUICK FIND - CURRENT PAY PERID * NAME Script old: https://forms.office.com/Pages/ResponsePage.aspx?id=s8gWf-_woUWqgZ1ckMuLpeN1AT2i_RhKkQeCpO_gp2tURVFDM1NNREFLU0lRTlgzS0MyRVA0NkhVNCQlQCN0PWcu new: https://forms.office.com/Pages/ResponsePage.aspx?id=s8gWf-_woUWqgZ1ckMuLpeN1AT2i_RhKkQeCpO_gp2tUMjJBU0oxWjdYUDBPSFJFNjJNSUpGMlIxWCQlQCN0PWcu new na naman: https://forms.office.com/Pages/ResponsePage.aspx?id=s8gWf-_woUWqgZ1ckMuLpeN1AT2i_RhKkQeCpO_gp2tUQzQ0VTZPODFNSTczTEw2UEgxRUhaSjVMQyQlQCN0PWcu windows 11 training: https://teams.microsoft.com/l/meetup-join/19%3ameeting_OWIwMmZmNTEtYTc3MC00MWI4LWE2ZjYtNzViMWZlMDk0OTcx%40thread.v2/0?context=%7b"Tid"%3a"4c8edc1d-518d-4cbb-b425-ca478889c46f"%2c"Oid"%3a"385738a7-8078-410a-8fb7-f52aab121501"%7d&form=MY01SV&OCID=MY01SV -- TOOLS ISSUE SUCH AS CPI: http://ph621k12app01.apc.sitel-world.net/Corporate/HelpDesk/Home.aspx 1252216-20210828-7BV1U request date: 2021/08/28 00:12 simba: http://ph621k19simba01.apc.sitel-world.net/SIMBA/PKT/PKTTest Email:dave.crisanto@sitel.com Password:D90659 Yung sa vaccination, pa fillout ako neto. https://docs.google.com/spreadsheets/d/1gn9aPu4pBRunDKtXS7jeIGH2DXtbV_6_L_sRoRXqnsw/edit#gid=1357302330 windows 11 training 5pm: https://teams.microsoft.com/l/meetup-join/19%3ameeting_NDRhMDc0NjQtMWViMy00MzcyLWEyZWYtYmUyNTA2OGZiZWVk%40thread.v2/0?context=%7b%22Tid%22%3a%227f16c8b3-f0ef-45a1-aa81-9d5c90cb8ba5%22%2c%22Oid%22%3a%220db8c0ef-14fc-4a03-9b00-b949b134a62b%22%7d https://kronos8.nac.sitel-world.net/wfc/applications/wtk/html/ess/quick-tslite.jsp Windows 11: http://kcportal/hp/Lists/Team%20Learning/Attachments/1123/FINAL%20Supporting%20Windows%2011%20-%20Module%201.pdf mcafee: https://hpmcf-na.com/Main.aspx mentor media: https://support.hp.com/wise/DocumentDetail/ams-en?selectedLangCode=en&docId=c07601919&contentType=Process%20Document HR CONNECT: >https://performancemanager4.successfactors.com/sf/start?_s.crb=ex4PA7C4IoiB01JnCifam5jvnJ%252fOsPNqvh2nubWb19k%253d#Shell-home If you would like to know a process or submit a self-service request, please go to Employee Connect. If you would like to know a process or submit a request on behalf of your direct report, please go to Manager Connect. To contact HR directly you may call 028.860.0000 hotline 00999 or send an email to PH.HRSharedServices@sitel.com You may also send an email to the following divisions of HRSS below: Government and Company Initiated Benefits, Life and Health Insurance, and Employee verifcation related concerns, you may connect to HR.BenefitsPH@sitel.com Onboarding, New Hire requirement submissions, and 201 related concerns, you may connect to HR.CompliancePH@sitel.com System Hiring, Attrition, HRSS Tools, COE, and other Employee Lifecycle Movements related concerns, you may connect to HRISPH@sitel.com​ >http://hrconnect.nac.sitel-world.net/Site%20Pages/APAC.aspx COE REQUEST http://us200k12sid01/SID/custom/sitelHRPH/HRInquiry.aspx?csid=44482001&Folder=COAE HPCR EMAIL TEMPLATE >http://kcportal/hp/Lists/Personal%20System/Flat.aspx?RootFolder=%2Fhp%2FLists%2FPersonal%20System%2FRECOVERY%20TOOLS%20EMAIL%20TEMPLATE%20%28HP%20CLOUD%20%20MCT%29&FolderCTID=0x0120020013D6F464B94F7C49A823238F1FC49748 https://support.hp.com/wise/DocumentDetail/ams-en?selectedLangCode=en&docId=c03900395&contentType=Process%20Document >Guidelines for Handling Customers with Inappropriate Behavior (Global)