MON DAY 3 · Offline Notepad

9-10 Working on Ask queue// FLOWER ADVISOR send a message stating that hi we need USD136// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask queue// FLOWER ADVISOR send a message stating that hi there , we need USD120// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask Queue// DEVINE ORCHIDS P send a message stating that LIZ wrote: CLOSED SUN WE CAN DEL SAT OR MON// called customer, customer accepted for the delivery on Saturday// send message to the shop with SUP ID 15190

Working on Ask Queue// COMMUNITY FLOWER SHOP P send a message stating that is today ok?// called customer but outbound failed, sent email instead// send message to the shop still gathering information with sup id 15190

Working on Ask Queue// YOSVI GARDENS P send a message stating that Giovanni wrote: Due to system failures, this order was not printed.// called customer. routed to voice mail// leave detailed voice mail// send message to the shop still gathering information with sup id 15190

Third Touch with sup id 15190 Working on Ask Queue// FAIRFAX MDC DNC send a message stating that PLEASE CLARIFY. YOU GAVE INSTRUCTIONS THAT 2/13 - 2/14 IS ACCEPTED BUT MADE THE DATE 2/12. WHEN SHOULD IT BE SENT? -JS by: . MAS No 01973692// called customer, delivery should be on 2/12 as the recipient is not available by 2/13 and 2/14// send message to the shop with sup id 15190

Working on Ask Queue// 1-800-FLOWERS BLANCO F-508 DNC send a message stating that SECURED WITH GUARD. SOMEONE MUST ANSWER PHONE WHEN SECURITY CALLS AND NO ONE ANSWERED SO THEY DIDNT LET DRIVER IN by: MAS No 00721997// called customer but routed to voicemail, leave detailed voice mail// send message to the shop that still gathering information with sup id 15190

Working on Ask Queue// DORAL MDC / SPECIAL FRUIT ARRANGEMENTS LLC send a message stating that ORDER 40258321, WHICH IS REPLACED BY THIS ORDER, HAS BEEN DELIVERED. PLEASE REVIEW THE ORDER NOTES.// reviewed order notes and found that customer reached out because the recipients confirmed not receiving the order // send message to the shop with sup id 15190

10-11 Working on Ask Queue// PARVINS MILL FLOWERS send a message stating that BNCS YC FOR MARIE wrote: PLEASE ADVISE ASAP IF THESE OTHER ORDERS ARE DUPLICATES SENT IN ERROR 40445855 40445857 40445860 IF SO PLEASE CANCEL AND WE WILL ONLY FILL ORDER NUMBER 40445853// called customer but routed to voice mail, leave detailed voice mail// send message to the shop that still gathering information with sup id 15190

Working on Ask Queue// WILLIAMS FLORIST send a message stating that this product start at $85// found that this order has already been processed by previous rep// no further action needed// delete message with sup id 15190

Third Touch with sup id 15190 corrected note Working on Ask Queue// MARKET STREET #561 send a message stating that WE WERE UNABLE TO DELIVER THIS. WE WILL DO A REDELIVERY FOR TODAY by: . MAS No 00677703// called customer providing the delivery instructions// send message to the shop with sup id 15190

Working on ask queue// MARKET STREET #561 send a message stating that Reason: I have cancelled this order.In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays.Thank you.// found that this order was processed already// no action needed// delete message with sup id 15190

Working on Ask Queue// TAMPA/LFC send a message stating that PLEASE PROVIDE THE DEPT THE RECIP WORKS IN by: MAS No 50765633// called customer provided the details// send message to the shop with sup id 15190

Working on Ask Queue// BLOOMING FLOWERS send a message stating that CLAUDIA wrote: Please increase $10// checked wir but it is already cut off// approved price changed with sup id 15190// send message to the shop for the new price

11-12

Working on Ask Queue// THE COUNTRY FLOWER SHOP send a message stating that DEREK wrote: WE NEED 125.00 TO FILL THIS ORDER// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask Queue// 1-800-FLOWERS HOUSTON Fl-538 DNC send a message stating that WILL SEND TODAY by: mary j. MAS No 01656137// send message to the shop with sup id 15190

Working on Ask Queue// 1-800-FLOWERS HOUSTON Fl-538 DNC send a message stating that GREAT THANKS by: mary j. MAS No 01656137// found this order was processed already// delete message with sup id 15190

Third Touch with sup id 15190 Working on Ask Queue// ACCENT FLORIST JACKSONVILLE AL send a message stating that Ricky wrote: confirming cancelationn... WE close at 3:00 and the order came in AFTER hours// found that this order processed already// delete message with sup id 15190

Working on Ask Queue// DAMISA FLORAL send a message stating that Tom wrote: Drivers already left for that route Our next available delivery is tomorrow Let us know or cancel Thanks// checked wir, found 1-800-FLOWERS - OAKBROOK FLORIST P DNC// transmitted and resend// send can message to the shop with sup id 15190

Working on Ask Queue// MILLENNIUM FLORIST AND GIFTS P send a message stating that WE CAN DELIVERY TOMORROW ONLY// called customer but routed to voicemail, leave detailed voice mail// send message to the shop that still gathering information with sup id 15190

Working on Ask Queue// MILLENNIUM FLORIST AND GIFTS P send a message stating that WE CAN DELIVERY TOMORROW ONLY// called customer, customer accepted the delivery date changed// send message to the shop with sup id 15190

Working on Ask Queue// CHERRYHILL FLOWERS P send a message stating that Susan wrote: 89.99 OR CANCEL// checked wir but already cut off// approved price changed with sup id 15190// send message to the shop for the new price

Third Touch with sup id 15190 Working on Ask Queue// A FLOWER BOUQUET send a message stating that Shauna wrote: Ok, thank you will deliver tomorrow the 12th!// send message to the shop with sup id 15190

Working on Ask Queue// WESTCHESTER NY LFC DNC send a message stating that IS THIS CITY BROOKLYN OR THE BRONX by: joseph e. MAS No 00714110// called customer but routed to voicemail, leave detailed voice mail// send message to the shop that still gathering information with sup id 15190

12-01

Working on Ask Queue// THE ASHEVILLE FLORIST send a message stating that Abbie wrote: Thank you for your order! Order is below value for requested product of 18 roses. 170.00// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask Queue// AMELIAS ROSE CREATIONS send a message stating that JACKIE wrote: WAITING ON RESPONSE// called customer, customer agreed for the vase substitution// send message to the shop with sup id 15190

Working on Ask Queue// AMELIAS ROSE CREATIONS send a message stating that JACKIE wrote: WAITNG ON RESPONSE OR WILL REJECT// called customer but unavailable, voice mail full already// sent email instead// send message to the shop that still gathering information with sup id 15190

Working on Ask Queue// MEMORABLE FLOWERS send a message stating that osiris wrote: OUT FOR DELIVERY THIS MORNING PLEASE APPROVE FOR 02/11/2026// called customer but routed to voicemail, leave detailed voice mail// send message to the shop that still gathering information with sup id 15190

Working on Ask Queue// MONTGOMERY VILLAGE FLORIST P send a message stating that THE RECEPIENT ASKED TO MAKE THE REDELIVERY TODAY IN THE AFTERNOON, WE NEED ADDITTIONAL $15. by: . MAS No 10805032// approved price changed with sup id 15190// send message to the shop for the new price.

Multiple touch with sup id 15190 Working on Ask Queue// KLOECKNER PREFERRED FLOWERS sent a message stating that Britney wrote: Hello, spoke to recipient we will redeliver today Wed 02/12.// send message to the shop with sup id 15190

Multiple touch with sup id 15190 Working on Ask Queue// SAFEWAY FLORAL #1966 send a message stating that Thank you so much// found this order was processed from previous rep// delete message with sup id 15190

Third Touch with sup id 15190 Working on Ask Queue// TRUE BLOOMS send a message stating that jp wrote: order will be deliver today// called customer but routed to voicemail, leave detailed voice mail// send message to the shop that still gathering information with sup id 15190

Third Touch with sup id 15190 Working on Ask Queue// 1-800-FLOWERS HOUSTON Fl-538 DNC send a message stating that APOLOGIES DELIVERY CONFIRMED IN ERROR RECIPIENT NOT HOME by: mary j. MAS No 01654868// found this order was processed already// no further action needed// delete message with sup id 15190

Working on Ask Queue// MILLENNIUM FLORIST AND GIFTS P send a message stating that ITS CAN BE AFTERNOON ONLY OR FIND ANOTHER FLORIST// already called customer earlier and if possible morning would be great, afternoon is okay// send message to the shop with sup id 15190

1-2

Working on Ask Queue// FLOWERS FOR KEEPS send a message stating that Jenifer wrote: 25.00 NEEDED FOR REQUESTED PRAY// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

Third Touch with sup id 15190 Working on Ask Queue// AHNER FLORIST AND GREENHOUSES send a message stating that Dawn wrote: The request was for an ADDITIONAL $156 not a total of $156. Please increase funds to 280.99. Thank you// checked wir, found none//found this order was processed already// no further action needed// delete message with sup id 15190

Working on Ask queue// PINKZ FLORAL DESIGN P send a message stating that PLEASE AD $30 FOR MINIMUM// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

Third Touch with sup id 15190 Working on Ask Queue// BEVERLY HILLS FLORIST WV1 send a message stating that Cindy wrote: We need a price change of $150.00 on this replacement order which is the original order total amount.// checked wir, found none// found this order was processed already// no further action needed// delete message with sup id 15190

Multiple touch with sup id 15190 Working on Ask Queue// CAR'S FLORAL 1812 send a message stating that Hi, as check this order is already cancelled and have process a full refund.// found this order was processed already// no action needed// delete message with sup Id 15190

Third Touch with sup id 15190 Working on Ask Queue// CAR'S FLORAL 1812 sending a message stating that CAR'S FLORAL 1812// found that this order was processed already// no action needed// delete message with sup Id 15190

2-3 LUNCH

3-4

Working on Ask Queue// ALL ABOUT FLOWER POWER OK send a message stating that lit chyong wrote: we can only so similar to maintain the colors send a approval and we can procced thanks// checked wir, found 1-800-FLOWERS - DAVIDS FLOWERS GIFTS P DNC// transmitted and resend// send can message to the shop with sup id 15190

Working on Ask Queue// FLOWERAMA RICHMOND P send a message stating that PLEASE FIND ANOTHER FLORIST FOR THIS ORDER. WE WILL NOT DELIVER.// checked wir, found NAYITAS FLOWER SHOP// transmitted and resend// send can message to the shop with sup id 15190

Working on Ask Queue// FLOWERAMA RICHMOND P send a message stating that CANCEL. WE DO NOT MAKE STANDING BASKETS./// found that this order was processed already// no further action needed// delete message with sup id 15190

Working on Ask queue// COMMERCE STREET FLORIST send a message stating that The flowers we have order from Farm2florist have not arrived. Therefore this order will have to be delivered tomorrow.// checked wir, found none// called customer, customer accepted// send message to the shop with sup id 15190

Working on Ask Queue// DAMISA FLORAL send a message stating that nan wrote: our next available sympathy delivery is next week 2/18. let us know or cancel thanks// checked wir, found 1-800-FLOWERS - OAKBROOK FLORIST P DNC// transmitted and resend// send can message to the shop with sup id 15190

Working on Ask Queue// MIDWAY FLORIST AND GARDEN CENTER send a message stating that Rich wrote: 85 or cancel// checked wir, found none//approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask Queue// 1-800-FLOWERS BLANCO F-508 DNC send a message stating that WE CAN DELIVER THIS TOMORROW BUT WE ARE CUTOFF FOR TODAY ON THIS ROUTE by: MAS No 00722378// checked wir, found SEND YOUR LOVE FLORIST P// transmitted and resend// send can message to the shop with sup id 15190

Working on Ask Queue// BLOOMTASTIC FLORIST send a message stating that SAM wrote: Unfortunately we are unable to deliver this order on the date requested. May we deliver __FRIDAY?. WE ARE AT CAPACITY FOR THUSRDAY// checked wir, found none// called customer, customer accepted for the delivery date changed// send message to the shop with sup id 15190

Working on Ask Queue// STEMS FLORAL AND MORE send a message stating that Michelle wrote: requesting a date change to tomorrow 2-12-2026 all routes to Belvidere (another city for us) are gone already for the day// checked wir, found none// called customer, customer declined// send message to the shop with sup id 15190

4-5

Multiple touch with sup id 15190 Working on Ask Queue// 1-800-FLOWERS HOUSTON Fl-538 DNC send a message stating that YES WE CAN SEND TOMORROW by: mary j. MAS No 01654617// called customer , routed to voice mail// send message to the shop with sup id 15190

Working on Ask Queue// 1-800-FLOWERS BOSTON MDC DNC send a message stating that Driver out for this area already; Walmart did not accept will deliver tmrw// checked wir, found none// call customer, customer declined and full refund instead// processed full refund with sup id 15190// send can message to the shop

Working on Ask Queue// GREATER KANSAS CITY FLOWER SHOP LLC send a message stating that Teresa wrote: THIS ORDER PROCESS TPOMORROW// checked wir, already cut off// called customer but routed to voice mail// leave detailed voice mail// send message to the shop with sup id

Working on Ask Queue// 1-800-FLOWERS LONG ISLAND CITY MDC send a message stating that Please ask customer if they want the order delivered 2/16 or 2/13 because of the special delivery instructions.// called customer, confirmed the preferred delivery date// send message to the shop with sup id 15190

5-6

Third Touch with sup id 15190 Working on Ask Queue// GIBSONIA FLOWERS P send a message stating that MARSHA wrote: What department. we have to put that on the delivery log at the hospital.// called customer, but routed to voice mail// leave detailed voice mail// send message to the shop with sup id 15190

Working on Ask Queue// DAMISA FLORAL send a message stating that nan wrote: OUR NEXT AVAILABLE SYMPATHY DELIVERY TO THAT ZIP CODE IS NEXT WEEK 2/18. LET US KNOW OR CANCEL THANKS// checked wir, found 1-800-FLOWERS - OAKBROOK FLORIST P DNC// transmitted and resend// send can message to the shop with sup id 15190

Working on Ask Queue// SPECIAL FRUITS ARRANGEMENTS-FL-FBO send a message stating that ***We receive this order to deliver to an area that we do not service, please change the address or tell us how to proceed with the order.// checked wir, found CELEBRATION FLOWER SHOP// transmitted and resend order// send can message to the shop with sup id 15190

Working on Ask Queue// OUR SECRET GARDEN send a message stating that ALONZO wrote: $18// checked wir, already cut off// approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask Queue// BEVERLY HILLS FLORIST WV1 send a message stating that Cindy wrote: Needed price change of $79.99 please advise and thank you!!// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask Queue// GIBNEY SIMS FLOWERS send a message stating that Amber wrote: Will need 10.00 more for delivery of this item.// checked wir, found none// approved price changed with sup id 15190// send message to the shop for the new price

6-7

Working on Ask Queue// CROFTON FLORIST send a message stating that B wrote: OUR WHOLESALER CANCELLED OUR RED ROSE ORDER. WE APOLOGISE FOR THE INCONVENIENCE BUT WE CAN DO MIX COLORS.// checked wir, found BLOOM LUXURY BOX LLC// transmitted and resend the order// send can message to the shop with sup id 15190

Working on Ask Queue// JAZMIN'S FLOWER SHOP sending a message stating that JAZMIN'S FLOWER SHOP// checked wir, found none//approved price changed with sup id 15190// send message to the shop for the new price

Working on Ask Queue// EVERGREEN FLORIST WA P sending a message We already left in this direction today; would you like us to deliver for you tomorrow? Please advise, thank you!// checked wir, found ALBERTSONS FLORAL #0265// transmitted and resend the order// send message to the shop with sup id 15190

Working on Ask Queue// T. BEARS FLORIST AND CHOCOLATIER P send a message stating that John wrote: We have not delivered this order yet, so are you wanting us to proceed with the delivery on Friday? Because $37.50 is not enough for this, you will have to change the total back to $74.99 if you want us to proceed with the delivery.// found that this order was processed already// no further action needed// delete message with sup id 15190

Working on Ask Queue// FLOWERS BY MANNY M P stating that Please send additional funds to fill this order. Requested Price: $180.00// checked wir, found HAYLEE FLOWERS AND VARIETY CORP P// transmitted and resend order// send can message to the shop with sup id 15190

Working on Ask Queue// LEAF AND STEM send a message stating that LACEY wrote: after pricing this out we would need an additional $200 to make this order and get it delivered// checked wir, found none// approved price changed with sup id 15391// send message to the shop for the new price