dissapoint on the offer or want to cancel

Although I know that my words are not enough to appease your disappointment, I can imagine why you feel that way. It’s not our intention to upset you, please allow me to clear things up.

• I'm sorry that I failed to give you the desired amount you want, as much as I want to lower the price for you this is given by our system. I hope you understand, XX.

CX WANTS TO CANCEL BECAUSE OF THE PRICE

I understand that you've found a better deal XXX. But we can assure you the quality of our services. As much as I want to lower the price for you this is given by our system. I’m really sorry to hear that you want to cancel, we know that right now living costs are rising and people’s finances are under pressure, so we are working hard to provide support where it may be needed. I hope you understand. 🙏

I sincerely apologize, Usama, if we cannot offer you the resolution you desire at this moment. I'm truly sorry, but we have already explored all possible options available for you. Could you please let me know how you would like to move forward with your account?