TYPES OF EMAIL

1. Main Customer Care
>> info@expresslanes.com

2. Web Contact 

3. HOV Inquiiry
>> Toll Alert

4. Customer  Care Correspondence = FAX
>> Send TO:WhiteMailBox
>> All mailboxes are 1 to 3 business days only

5. Summons = is the priority Email over all

++++++++++++++++++++++++

OFFLINE REQUEST

A. Payment Confirmation

B. Image Toll Request

C. Trip Details

D. Dispute of Toll Charge

E. Confirmation of Account Balance 

F. HOV Nominations

++++++++++++++++++++++++

VERIFICATION IN EMAIL (or Signature)
1. Email Address
2. Phone Number
3. Complete Name

NOTE: If there's no confirmed verification, use the SCRIPTING / SPIEL

+++++++++++++++++++++++++

If only EZpass charges, dispute... ask for EZPass Statement, NO NEED FOR FMAT

EMAIL FLOW
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Educate CX right away the ADMIN FEE "Script" every time there's FEE on their letter.

i95 has the only Zone Pricing / not 395 & 495