I understand how disappointing it is to have your order
delayed, and I sincerely apologize for the delay/ inconvenience. I'm committed to making this right for you and ensuring that your next experience with us exceeds your expectations.

Before we proceed may I have your order number pls
also can i pls hold you for a minute ill just check your order here..
hello colleen

thankyou for patiently waiting 

5. upon checking your order here.. its still..  currently in  transit
and it will delivered up until 8pm today. 

if your recipient didn't receive via email. please dont hesitate to contact us and we'll be happy to assist you. IS that okay?

6. Just to confirm the details of your order its a 
Vibrant Floral Medley
with a happy birthday gift message
is that correct?

:alright thankyou for the confirmation

7. Have I addressed and resolved all of your concerns today? 

9. Is there anything else i can help you with? Thank you, for giving me the opportunity to make this right for you, and for trusting us here at 1800 FLOWERS." Have a Great Day!