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WRONG ADDRESS - UPDATE/CHANGE
I understand that we have a package going to the wrong address and I am with you on this. Since the order is already in process, as much as we love to we can no longer have it modified as we only have 30 minutes to make any changes on the order once placed. With this, we have two options to get your order to the correct address.
First option, you may place a new order to the correct address, and I will be happy to cover your shipping cost. The authorization from your original order will drop off within 3-5 business days, so you will only be charged for the new order.
Second option is to allow the order to fully process, which may take a few days. Once shipped, you will be notified, you can chat us back so we can file a replacement of available items to your updated address at no additional cost.
Which option sounds best to you?"
MIAMI/DORAL FL
I understand your package shipped to the wrong address. I will issue a full refund back to your original form of payment. I will be happy to then place a new order and honor your original prices and offers, along with free shipping.
I understand your package shipped to the wrong address. I will issue a full refund back to your original form of payment. I will be happy to then place a new order and honor your original prices and offers, along with free shipping.
HOW IT SOUNDS: “[Customer Name], I understand you would like your package reshipped. Since this is outside our normal process, for this situation, we need you to speak with our Verification Department, to handle any reshipment. Please call 1.800.568.5555 between 10 a.m. to 8 p.m. EST Monday-Friday or Saturday/Sunday from 10 a.m. to 6:30 p.m. EST. However, I can go ahead and process your refund and place a new order, if you would like.”
IN TRANSIT ADDRESS CONNOT MODIFY MORE THAN 10 ITEMS
Hi (CX name) I apologize that your order is going to a wrong address. I can fix this immediately. Due to the number of items ordered, I can process a refund for the full amount of your order, $xx.xx. You’ll receive an email confirmation for this refund once the credit has processed and the funds will be back to your account within 3-5 business days. I am happy to place a new order and honor the original price you paid in addition to waiving the shipping charge for you! If you are not ready yet, please chat back. I have noted your account, so any of our representatives will be able to take care of this for you!