CREATED - appears at header level until components are shipped PENDING CARRIER DETERMINATION - item is not yet preparing for shipment CARRIER DETERMINATION DONE - carrier and shipping method are assigned but the item hasn't shipped yet SCHEDULED - item has not yet shipped BACKORDERED - item status is not determined yet there may be an inventory issues with the item check to see if there any holds REFUND CREATED - a refund or replacement has been process for the item GRATIS COMPLETED - sometimes a replacement must be processed outside the system SYSTEM CLOSED - sometimes a replacement must be processed outside the system SHIPPED - item has shipped ORDER DELIVERED - item has been delivered CANCELLED - item has been cancelled