Disclaimers

SSO "Are you familiar with our website myTMOclaim.com / mymetroclaim.com? It’s a quick and easy way to access claim information, such as claim status and includes chat service. is there anything else?

SMS "T-Mobile: "Would you like to receive text message updates with information about your claim? Standard message and data rates will apply."

For Replacement /Shipping TMO Advance Exchange “We provide free next business day shipping for all claims authorized before 7:00 pm ET. So you know when to expect delivery of the device, you can track it by either using the link provided in the email we’re sending you, or by logging onto our website at mytmoclaim.com. We’ll also be sending your replacement device to your billing address, . Please be aware that once you pay your deductible and your claim is authorized, we WILL NOT be able to change your shipping address."

Metro Advance Exchange "We provide next day shipping for authorizations processed before 8:30 PM ET, Monday – Friday. For authorizations between 8:30 PM ET on Friday through Sunday, you may expect your replacement on that Tuesday. Once authorized, we will send you an email with a link to the tracking information, or you may visit the claims website at mymetroclaim.com, to determine the expected delivery date. We’ll be sending your replacement device to your billing address, . Please be aware that once you pay your deductible and your claim is authorized, we WILL NOT be able to change your shipping address."

NRF Charged Once you return the device and its already scan to our warehouse and it will be automatically waive/remove on your acc for 1-2 billing cycle

STATUS CALL 3RD SCREEN - “Does anything in your claim need to be updated?”

ePRISM (SSO)- Are you familiar with our website? You can go to myTMOclaim.com / mymetroclaim.com and from there you will be able to quickly and easily get information on your claim such as shipping information or even receive chat support.”

Web/App (SSO) unlock- Are you familiar with our website? If you ever have the need again you can quickly visit myTMOclaim.com / myMetroclaim.com to start your claim easily. We also have chat agents that can assist through the process.”

NRF- (FOR ONLY REPLACEMENT SCENARIO) AUTH SUM SCREEN “Please hold onto your damaged device because once you receive the replacement, there will be a prepaid shipping label to return the damaged phone to us as soon as possible to avoid being charged the full replacement value of the device.”

Ez pass

"To quickly and easily finish your claim today, I’ll be sending you a link by eiher phone or email. Once you receive that link, simply go online, and confirm your shipping address and pay your deductible to finalize your claim.Where do you want me to send the link to your phone or email ?

*If sending via Text: “Standard message and data rates will apply, and you may also text HELP for assistance.”

"as I can see here that your filling a claim to an make/model gb color device and you have a deductible of $___ taxes may apply I'll just go ahead now and initiate the claim "

Ekcoh pmt *Are u able to use your phone's key pad to enter ur card #? *Alright perfect! u may start putting ur card # followed by a pound sign #

*Alright! Kindly enter your security code at the back of your card followed by a pound sign then you may start.

*We're all set now and please to set proper expectation wait for the claim to be approved and this amt that we've process today in the amt of $__ will be less on your acc okay?

Closing spiels : Please stay on the line for an important message regarding your claim and a brief survey about your call with me today. Thank you for calling Assurant.” have a great day bbye for now.

WHY CMR NEEDS TO PAY THE DEDUCTIBLE? “The deductible amount is based on the claimed make and model of phone. Due to the higher costs of cell phones and the costs involved in replacing your phone, the deductibles may be higher than what you expected. You can, of course, speak with your carrier representative if you want to pursue other purchasing options, but in order to go through with the claim, the deductible is required.”

If they say the price of the phone was much lower . . . “That may have been a special deal through your carrier. I can put this claim on hold for you if you’d like to speak with them before proceeding.”

If they say they can't pay the deductible now . . . "We understand the deductible is higher than what you expected and you're not able to make the deductible payment at this time. To make the payment and complete the claim you may go to our website (provide appropriate website) or call us back at(provide phone numbers).”