NOT ELEIGIBLE FOR FTF Spiel

Response Type

Phone

FTF Not Eligible

• "Our records confirm a one-time courtesy reduction in the amount of $xx.xx was applied to the account on Date, xx, xxxx. We are unable to offer a reduction as you were previously given an adjustment and the charge in dispute is valid."

If customer has an invoice to pay:

• "To avoid further penalties or additional fees continue to stay on the line to complete the payment process with me."

• "If customer has balance buts doesn’t have/didn’t receive an invoice: To avoid any penalties or additional fees, please continue to stay on the line to complete the payment process of your invoice with me."

FTF Reverted FTF reverted back after 14 days

• "Our records confirm a one-time courtesy reduction in the amount of $xx.xx was applied to the account on month date, which was valid for 14 days. When the payment deadline(s) passed, the reduced fee reverted to its original fee."

If customer has invoice to pay:

• "To avoid further penalties or additional fees continue to stay on the line to complete the payment process with me."

• "If customer has balance buts doesn’t have/didn’t receive an invoice: To avoid any penalties or additional fees, please continue to stay on the line to complete the payment process of you invoice with me."