iOS Messages User 61652, 22 Nov. 2023 , 12:02am Id like to pay my bill T-Mobile, 22 Nov. 2023 , 12:02am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received] T-Mobile, 22 Nov. 2023 , 12:02am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received] T-Mobile, 22 Nov. 2023 , 12:02am Let’s work on your request. [Received] T-Mobile, 22 Nov. 2023 , 12:02am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received] T-Mobile, 22 Nov. 2023 , 12:02am [Rich Content] [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:02am User selected: I’m a customer T-Mobile, 22 Nov. 2023 , 12:02am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received] T-Mobile, 22 Nov. 2023 , 12:02am [Rich Content] [Received] T-Mobile, 22 Nov. 2023 , 12:02am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:02am I want to pay my bill Abigael, 22 Nov. 2023 , 12:03am Hi Sahnarriea , this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:03am Hello iOS Messages User 61652, 22 Nov. 2023 , 12:04am I need to do 2 payment methods Abigael, 22 Nov. 2023 , 12:05am Thank you for contacting T-Mobile regarding your concern and we really appreciate paying your bill for 2 payment methods. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:06am Thank you Abigael, 22 Nov. 2023 , 12:07am You are most welcome, Sahnarriea assisting you has been my pleasure! Here at T- mobile [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:07am ☺️ Abigael, 22 Nov. 2023 , 12:11am As per reviewing your account show there is active payment arrangement set up dated 11/21, May please confirm if you want to set up new 2 payment method for the payment arrangement? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:11am Correct Abigael, 22 Nov. 2023 , 12:14am Thank you for letting me know that. May please know if you will settle the $115 today with the 2 payment method? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:18am Yes i will Abigael, 22 Nov. 2023 , 12:22am We really appreciate making a payment today, let me check if we can modify the payment arrangement set up for your account. Please give me 2-3 minutes of your time to look for the other option for you. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:22am Okay Abigael, 22 Nov. 2023 , 12:25am We really appreciate your patience in this case, all you need to do is wait for the arrangement to fall off, and any time after the set due date, the arrangement will be removed. Kindly keep an eye on this so you can set it up right away! [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:26am I dont want to be charged a late fee though Abigael, 22 Nov. 2023 , 12:29am Nothing to worry, I 'am guarantee you 100% once you make a payment today. Your line will not be interrupted and nothing to worry about, your line will not be disconnected. and once the payment arrangment remove by the system you can set up a new one. [Received] [Privately] Katrina, 22 Nov. 2023 , 12:30am Thanks for keeping on track with your bills and we definitely appreciate you making payments. Yes, you can definitely use 2 payment method to settle the bill, Sahnarriea. Shall we start processing the payment now? [Sent] iOS Messages User 61652, 22 Nov. 2023 , 12:31am I just want to pay it i have 2 different payment methods Abigael, 22 Nov. 2023 , 12:32am Thanks for keeping on track with your bills and we definitely appreciate you making payments. Yes, you can definitely use 2 payment methods to settle the bill, Sahnarriea. Shall we start processing the payment now? [Received] [Privately] Katrina, 22 Nov. 2023 , 12:38am I can definitely process the payment for you, but if you want, I can walk you through some self-service options and help you save $10 payment support fee [Sent] [Privately] Katrina, 22 Nov. 2023 , 12:38am You can follow these steps to make the payment using your T-Mobile app: 1. Tap BILL. 2. Scroll to and tap Make a payment. 3. Select the amount to pay, the date to make the payment on, and the payment method. May I know which do you prefer? [Sent] Abigael, 22 Nov. 2023 , 12:38am I can definitely process the payment for you, but if you want, I can walk you through some self-service options and help you save $10 payment support fee [Received] Abigael, 22 Nov. 2023 , 12:38am You can follow these steps to make the payment using your T-Mobile app: 1. Tap BILL. 2. Scroll to and tap Make a payment. 3. Select the amount to pay, the date to make the payment on, and the payment method. May I know which do you prefer? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:39am Okay Abigael, 22 Nov. 2023 , 12:40am Perfect! Please give me an update once you are done with your payment today so I can double check for you. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:41am I have to wait for the payment arrangements to fall off Abigael, 22 Nov. 2023 , 12:42am Yes, that is correct Sahnarriea. Kindly keep an eye on this so you can set it up right away! [Received] [Privately] Katrina, 22 Nov. 2023 , 12:42am Sorry for any confusion, Sahnarriea. If you can settle the $115 today, the existing arrangement will automatically fall off. If after the payment, the arrangement still show, we can manually remove it for you as long as the account is current - meaning no past due balance. [Sent] iOS Messages User 61652, 22 Nov. 2023 , 12:42am Okay thank you Abigael, 22 Nov. 2023 , 12:43am Sorry for any confusion, Sahnarriea. If you can settle the $115 today, the existing arrangement will automatically fall off. If after the payment, the arrangement still shows, we can manually remove it for you as long as the account is current - meaning no past due balance. [Received] [Privately] Katrina, 22 Nov. 2023 , 12:47am Just want to clarify, are you processing the payment now? [Sent] Abigael, 22 Nov. 2023 , 12:47am Just want to clarify, are you processing the payment now? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:48am I cant process the payment until the payment arrangement moves i need to do 2 payment methods for this payment. I cant edit anything because of the arrangement Abigael, 22 Nov. 2023 , 12:52am We really appreciate your time and effort to make a payment today. Please let me check the other option here. Please give me a minute or two. [Received] [Privately] Katrina, 22 Nov. 2023 , 12:53am I totally understand where you're coming from, Sahnarriea. Yes, there is a payment arrangement setup for today for the $115. It is currently showing rejected as the CC number is invalid. The payment method setup on the arrangement ends in 8354. With the arrangement, once it is saved, we won't be able to modify it. No worries, you can definitely use 2 cards/bank account to settle the balance. Once the whole $115 is settled, the old arrangement will be automatically remove by the system. [Sent] Abigael, 22 Nov. 2023 , 12:53am I totally understand where you're coming from, Sahnarriea. Yes, there is a payment arrangement setup for today for the $115. It is currently showing rejected as the CC number is invalid. The payment method setup on the arrangement ends in 8354. With the arrangement, once it is saved, we won't be able to modify it. No worries, you can definitely use 2 cards/bank account to settle the balance. Once the whole $115 is settled, the old arrangement will be automatically remove by the system. [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:54am It wont let me do it iOS Messages User 61652, 22 Nov. 2023 , 12:54am I keep trying to tell you this iOS Messages User 61652, 22 Nov. 2023 , 12:55am [Image] iOS Messages User 61652, 22 Nov. 2023 , 12:55am Cant you just remove it [Privately] Katrina, 22 Nov. 2023 , 12:57am Oh I see what's happening. The reason why the system won't allow you to submit the payment is because there is already an attempt for paying the same amount of $115 today earlier. The system won't allow to reprocess the same amount within 24hrs to avoid possible duplicate payment. [Sent] [Privately] Katrina, 22 Nov. 2023 , 12:57am With this, you just need to change the amount for atleast $0.01 - can you do $115.01 instead? [Sent] Abigael, 22 Nov. 2023 , 12:58am Oh, I see what's happening. The reason why the system won't allow you to submit the payment is because there is already an attempt for paying the same amount of $115 earlier today. The system won't allow to reprocess the same amount within 24hrs to avoid possible duplicate payment. [Received] Abigael, 22 Nov. 2023 , 12:58am With this, you just need to change the amount for atleast $0.01 - can you do $115.01 instead? [Received] iOS Messages User 61652, 22 Nov. 2023 , 12:59am Yes but i still need to take some off one card and the rest off another card iOS Messages User 61652, 22 Nov. 2023 , 01:00am I cant change anything on my end [Privately] Katrina, 22 Nov. 2023 , 01:02am Thank you for the screenshot and looking into the option on you end, Sahnarriea. Thank you for your cooperation as we process your payment. Let me walk you through processing the payment using 2 payment method. Can you go back to Bill page and tap Make a payment? Let me know or send a screenshot of the page on your end. [Sent] Abigael, 22 Nov. 2023 , 01:03am Thank you for the screenshot and looking into the option on your end, Sahnarriea. Thank you for your cooperation as we process your payment. Let me walk you through processing the payment using 2 payment methods. Can you go back to Bill page and tap Make a payment? Let me know or send a screenshot of the page on your end. [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:04am [Image] iOS Messages User 61652, 22 Nov. 2023 , 01:04am [Image] [Privately] Katrina, 22 Nov. 2023 , 01:06am Thank you for the screenshots, Sahnarriea. Based on the images, it seems that you are on the payment arrangement page. If you'd like I can go ahead and process the payment here on my end. May I know how much would you pay using the card ending in 8354? [Sent] Abigael, 22 Nov. 2023 , 01:06am Thank you for the screenshots, Sahnarriea. Based on the images, it seems that you are on the payment arrangement page. If you'd like I can go ahead and process the payment here on my end. May I know how much would you pay using the card ending in 8354? [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:08am 35$ [Privately] Katrina, 22 Nov. 2023 , 01:09am Any amount is highly appreciated! Let's go ahead and process the payment for you now. Normally there is a $10 payment support fee but let me work on waiving it for you as a one time courtesy. [Sent] Abigael, 22 Nov. 2023 , 01:09am Any amount is highly appreciated! Let's go ahead and process the payment for you now. Normally there is a $10 payment support fee but let me work on waiving it for you as a one time courtesy. [Received] T-Mobile, 22 Nov. 2023 , 01:09am Click here to access our secure forms: https://t-mo.cc/ofp01ej931 [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:09am Thank you [Privately] Katrina, 22 Nov. 2023 , 01:09am Send the secure form and make sure to only process $35 using the card [Sent] Abigael, 22 Nov. 2023 , 01:09am Send the secure form and make sure to only process $35 using the card [Received] [Privately] Katrina, 22 Nov. 2023 , 01:11am I'll be right here and let me know once you're done with the payment form. [Sent] Abigael, 22 Nov. 2023 , 01:11am I'll be right here and let me know once you're done with the payment form. [Received] T-Mobile, 22 Nov. 2023 , 01:12am Form Submitted [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:13am Yes iOS Messages User 61652, 22 Nov. 2023 , 01:13am I didnt get to pick 35 Abigael, 22 Nov. 2023 , 01:13am Thank you so much Sahnarriea. [Received] Abigael, 22 Nov. 2023 , 01:14am Let me go ahead and process the payment of $35 using this card. One moment please. [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:14am Are you doing it now Abigael, 22 Nov. 2023 , 01:14am Yes, I'm working on it now. [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:14am Ok Abigael, 22 Nov. 2023 , 01:15am After this, we can process another payment for the remaining $80 using your other card. I will send you another payment form after I complete this payment. [Received] Abigael, 22 Nov. 2023 , 01:15am Please bear with me, Sahnarriea. [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:15am Okay sounds great Abigael, 22 Nov. 2023 , 01:16am Great! By submitting a payment, you authorize T-Mobile to debit your bank account/debit card or charge your credit card for the total amount of $35.00 [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:17am Yes i do Abigael, 22 Nov. 2023 , 01:17am Do you have any clarification before I submit the payment? [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:17am Yes Abigael, 22 Nov. 2023 , 01:17am Alright! I'll go ahead and submit the payment now. [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:17am Thank you Abigael, 22 Nov. 2023 , 01:18am Anything for a valued customer like you! I'm done processing the payment for the $35 now. The reference number for the payment is 5344973571 [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:18am Thank you Abigael, 22 Nov. 2023 , 01:18am Let me send you the new payment form now for processing the $80 payment. [Received] T-Mobile, 22 Nov. 2023 , 01:18am Click here to access our secure forms: https://t-mo.cc/bi5kzquvxe [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:18am I do have a different billing address for this one Abigael, 22 Nov. 2023 , 01:19am I'll take note of this and just make sure to provide the correct zipcode as well. Thank you for letting me know. [Received] T-Mobile, 22 Nov. 2023 , 01:20am Form Submitted [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:20am Done Abigael, 22 Nov. 2023 , 01:20am Thank you! Checking on the form now. [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:21am Okay Abigael, 22 Nov. 2023 , 01:21am By submitting a payment, you authorize T-Mobile to debit your bank account/debit card or charge your credit card for the total amount of $80.00 [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:21am I agree Abigael, 22 Nov. 2023 , 01:22am Great! Submitting the payment now for you. Let me get the reference number as well. [Received] Abigael, 22 Nov. 2023 , 01:23am Thank you for patiently waiting and working with me to process the payment! For the $80 payment, the reference number is 5344993960 [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:24am Thank you so much Abigael, 22 Nov. 2023 , 01:24am We truly appreciate you settling the bill today! Your account is already current now - meaning no past due balance! Also, the old arrangement is also removed. [Received] Abigael, 22 Nov. 2023 , 01:24am Should you need to extend the bill again, you can go ahead and setup a new payment arrangement. [Received] iOS Messages User 61652, 22 Nov. 2023 , 01:24am Awesome thank you is the insurance removed off my line Abigael, 22 Nov. 2023 , 01:25am By the way, please allow within 2hrs if not immediate for payment to fully reflect on your end. You can also go to BILL page or dial #BAL# (#225#) [Received] Abigael, 22 Nov. 2023 , 01:26am As for your device protection, let me look into this for you. [Received] Abigael, 22 Nov. 2023 , 01:27am Upon checking, you do still have the Protection 360. If you'd like, we can have it remove for you but we highly suggest to keep it to make sure that your device is covered for any accidental damage. May I know which do you prefer? [Received]